Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Custom
Custom
Timeline
Generic

Zama Hassan

Edmonton,AB

Summary

Dedicated Hotel Manager with more than 15 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work Possible.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Mr Mikes Steak House
02.2023 - 01.2025
  • Experienced restaurant general manager with a track record of successfully leading teams to exceed customer expectations and drive profitability. Managed a restaurant that achieved a 15% increase in revenue through strategic menu planning and customer engagement initiatives. Skilled in creating and implementing operational efficiencies to improve guest satisfaction and staff retention
  • Responsible for the development and execution of business plans, including sales plans.
  • Develop, prepare, execute and achieve financial goals
  • Address customers' complaints or concerns
  • Prepare budgets and monitor revenues and expenses
  • Establish work schedules
  • Enforce policies and procedures
  • Develop and implement policies and procedures for daily operations
  • Assist clients/guests with special needs
  • Train 10+ staff member on proper cooking procedures as well as safety regulations and productivity strategies each year
  • Developing and retaining employees and exceeding guest expectations
  • Maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspect kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service

Restaurant Manager

Gateway Casino
03.2019 - 01.2022
  • Company Overview: ATLAS steak + fish is a flirtatious and modern twist on the iconic North American steakhouse Casually elegant with stylish approach to hospitality Selecting the finest ingredients, exploring global flavours showcasing unique cooking techniques and engaging table side service to crafting a truly distinctive dining encounter.
  • Responsible for managing all operations of this high-Class ATLAS Steak and Fish restaurant.
  • Monitor revenue and expenditure on daily, weekly and monthly basis to maximize profitability
  • Worked closely with various Hotel departments in decision making and in solving problem
  • Schedule staff and coordinate workloads plan menus and promotions
  • Ensure food and beverage quality, presentation and sanitation to meet exacting standards
  • Engage in delivering superior customer service via floor presence
  • Oversee compliance with all relevant laws, standards and regulation

Restaurant Manager

Holiday Inn &Suites
09.2017 - 01.2019
  • Managed in room dining and banquet service consisting of 58 associates
  • Provide the best in the industry leading service for a 220-room hotel
  • Responsible for all day-to-day operations of in-room dining Dantessa Italian restaurant while
  • Leading to banquet services in the 8148 sq ft Mackenzie terrace and 900 sqft meeting surpassed year to year revenue forecast by adding and making changes
  • Increased IRD revenue and employee retention through quality service, cross training, suggestive selling and teamwork
  • Managed daily labor hour's daily and weekly payroll through ADP, and inventory through requisitions and end of month inventory
  • Provided optimal customer experience through conflict resolution, creativity and consistently working proactively in delivering high quality results and providing thoughtful and anticipatory service
  • Reduced Overall Labor Cost from 29% to 21%
  • Reduced Overall Beverage Cost from 22% to 17%

Buffet Supervisor

COSTA CRUISES
03.2013 - 01.2016
  • Maintained clean and orderly dining areas
  • Input customer orders into system and delivered to tables
  • Stocked counter storage areas and customer table-top dispensers
  • Handled light customer service issues and referred more in-depth issues to management per protocol
  • Exhibited thorough knowledge of foods, beverage, supervisory duties, service technique, and guest interactions
  • Ensured maintenance of proper cleanliness in all areas of buffet and restaurants
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions
  • Counseled and disciplined staff when needed

Education

Bachelor's degree - economics

Skills

  • Outstanding leader with distinguished team-building skills and excellent conflict resolution abilities as well as a strong work ethic and great sense of humor
  • Operational knowledge
  • Policy and procedure adherence
  • Property maintenance
  • Guest accommodations
  • Room Raccoon
  • Maelstrom
  • Customer service
  • Attention to detail
  • Relationship building
  • High level of negotiation skill
  • Labor planning
  • Flexible
  • Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction
  • Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources and the coordination of people and resources
  • Excels in sales and marketing, including showing, promoting and selling
  • Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions
  • Strong communication skills that allow me to easily determine guest and employee concerns

Languages

English
Hindi-Telugu Native or Bilingual
French(basic) Full Professional

Affiliations

  • Greater Edmonton and Hotel Association (GEHA) – (2018)
  • EdmontonRestaurant & Lodging Association (ERLA) – (2017)
  • Canadian Hotel & Lodging Association (CH&LA) – (2014)

Certification

  • Canadian Hotel & Lodging Education Institute’s Certified Hotel
  • General Manager (CHLEI-CHGM) – (2016)
  • Certified Hotel Administrator (CHA) – (2012)
  • Hospitality Management Certificate – (2008)

Custom

I enjoy spending my time away from work with my family in the great outdoors. If I am not sitting by the lake reading a good novel, I am likely to be hiking or biking on one of the many trails near the city. I love sports and am happy to provide my services to the local little league every season as my son’s baseball coach.

Custom

  • Hospitality Management and VIP Services Conference – (2022)
  • Hotel Management Opportunities and Challenges – (2021)
  • Hospitality: Operations Improvements and Vendor Interaction – (2018)
  • Strategies and Tactics to Grow Revenue Faster – (2017)
  • Independent Hotel Show Edmonton 2022 – (2023)
  • The Lodging Conference, Ponoka Alberta – (2023)
  • National HR in Hospitality jasper, Alberta – (2022)
  • Edmonton Hotel Conference – (2022)
  • Hospitality Management Calgary – (2021)

Timeline

Restaurant Manager

Mr Mikes Steak House
02.2023 - 01.2025

Restaurant Manager

Gateway Casino
03.2019 - 01.2022

Restaurant Manager

Holiday Inn &Suites
09.2017 - 01.2019

Buffet Supervisor

COSTA CRUISES
03.2013 - 01.2016

Bachelor's degree - economics

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Zama Hassan