Zalak Punjani
Winnipeg,Canada
Summary
4 years of customer services experience. 2 years of experience in technical support and offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Shaw Communications
01.2022 - 01.2023
- Troubleshooting internet, TV and Home Phone services
- Provided best customer services to put customers at ease and help them solve their technical problems.
- Took phone calls as well as provided chat support
- Mentored new hires and guided them through the the best skills to troubleshoot technical issues and provide better customer services
- Worked in teams and discussed on how to improve and raise stats and help the customers in best possible ways
Part-Time Assistant Manager
Famous Footwear
01.2020 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Sales Associate
Famous Footwear
01.2019 - 01.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Information Technology Co-op
Kenyatta University
01.2017 - 01.2018
- Enhanced project efficiency by streamlining communication channels and implementing task management tools.
- Supported project development by conducting thorough research and presenting findings to the team.
- Contributed to a positive work environment by actively participating in team-building activities and group discussions.
- Acquired new skills through hands-on training sessions and workshops, increasing personal value within the company.
Student Tutor
Masinde Muliro University of Science and Technology
01.2016 - 01.2018
- Boosted student confidence and academic performance through consistent feedback and encouragement.
- Collaborated with teachers to identify areas of improvement and adjust lesson plans accordingly.
- Assisted students in breaking down complex topics into manageable parts for increased comprehension.
- Organized group study sessions to promote collaborative learning among peers, fostering a supportive academic environment.
Assistant at Cyber Café
Global Cyber Cafe
01.2015 - 01.2018
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks projects.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
Network Systems And Administrator -
MITT
Winnipeg, MB12.2021
Information Technology -
Masinde Muliro University of Science And Technolog
Kenya05.2019
Skills
- Interpersonal, communication and problem resolution skills
- Strong oral and written communication skills in English
- Troubleshooting Network Issues
- Technical Troubleshooting
- Knowledge in HTML, Java script, C, C, VB, Processing, PHP, CSS, and python
- Can Operate Windows (7/8/10), Mac, Linux, windows server 2016
Languages
English
Full Professional
Timeline
Technical Support Representative
Shaw Communications
01.2022 - 01.2023
Part-Time Assistant Manager
Famous Footwear
01.2020 - 01.2023
Sales Associate
Famous Footwear
01.2019 - 01.2020
Information Technology Co-op
Kenyatta University
01.2017 - 01.2018
Student Tutor
Masinde Muliro University of Science and Technology
01.2016 - 01.2018
Assistant at Cyber Café
Global Cyber Cafe
01.2015 - 01.2018
Network Systems And Administrator -
MITT
Information Technology -
Masinde Muliro University of Science And Technolog
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