Zalak Patel
Peterborough,ON
Summary
Compassionate and dedicated Mental Health and Addiction Worker with a robust background in supporting vulnerable individuals facing mental health challenges, homelessness, and addiction. Proven ability to assist clients in establishing housing stability through structured support, goal-setting, and resource referrals. Seeking to contribute to Blue Door's mission as a Housing Navigator by leveraging crisis management, case management, and advocacy skills to foster secure and sustainable housing solutions.
Overview
2
2
years of professional experience
Work History
Retail Store Associate
Value Village
09.2023 - Current
- Delivered excellent customer service, consistently exceeding expectations in response to inquiries and resolving issues professionally
- Managed records, tracked sales, and supported inventory management, maintaining organized documentation in line with company standards
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Distress Line Worker
Telecare Peterborough
01.2023 - 10.2023
- Supported vulnerable clients with crisis intervention and emotional support, offering guidance to reduce stress and anxiety through de-escalation techniques
- Assisted in intake and case management, maintaining detailed records and collaborating with a multi-disciplinary team to ensure holistic client care
- Conducted follow-ups to monitor client progress, updated resource referrals, and provided referrals to local housing resources when necessary
Education
Diploma - Mental Health And Addiction Worker
Fleming College
Peterborough, ON08.2023
Skills
- Client Advocacy
- Goal Setting
- Crisis Management
- Conflict Resolution
- Case Management Documentation
- Interpersonal Communication
Timeline
Retail Store Associate
Value Village
09.2023 - Current
Distress Line Worker
Telecare Peterborough
01.2023 - 10.2023
Diploma - Mental Health And Addiction Worker
Fleming College
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