Zackery Jennings
Del City
Summary
Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
11
11
years of professional experience
Work History
Store Leader
7 Eleven Corporation
04.2021 - 07.2024
- Increased monthly store revenue by coaching staff on how to add-on to purchases, ensuring inventory needs were met, and created inviting sales opportunities at the counter for customers
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders, health and safety and pricing needs
- Overseeing operations including scheduling, hiring, payroll, bank deposits, store inventory, employee training, and fiscal reporting
- Coordinated merchandising and ordering of products while maintaining an excellent relationship with the vendors
Department Team Lead
Transcom
09.2020 - 04.2021
- Lead a team of 10+ call centre advisors, while providing development opportunities, training, and coaching
Coach/Supervisor
Foundever
10.2013 - 05.2020
- Coordinated administrative needs, including schedules, payroll, and equipment maintenance
- Maintained customer satisfaction with swift and knowledgeable support on difficult issues
- Improved team performance by offering technical direction and hands-on supervision
- Confidentially worked with account summaries, financial advice and planning, checking account inquiries, and payment options
Courtesy Clerk
Safeway
04.2013 - 10.2013
- Cleaned inside and outside store, collecting carts and trash, wiping spills
- Assisted customers with grocery needs, including bagging
- Located products for customers, leading individuals directly to the desired items while maintaining a high level of customer service
Education
High School Diploma -
Cap Sante High School
04.2013
Skills
- Customer Service
- Talent development
- Strong understanding of banking
- Rapport building with client
- Conflict resolution
- Team building
- Technologically efficient
- Performance evaluation
- Hard working and committed
- Payroll policies and procedures
- Customer relations
- Problem-solving
- Multitasking and organization
- Store operations
Timeline
Store Leader
7 Eleven Corporation
04.2021 - 07.2024
Department Team Lead
Transcom
09.2020 - 04.2021
Coach/Supervisor
Foundever
10.2013 - 05.2020
Courtesy Clerk
Safeway
04.2013 - 10.2013
High School Diploma -
Cap Sante High School
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