Zakir Kara

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Supported team members during peak periods by sharing workload and providing guidance when needed.
• Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
• Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
• Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
• Improved cleanliness and sanitation by diligently performing daily cleaning tasks.

• Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
• Improved debtor repayment rates by negotiating payment plans and settlements effectively.
• Maintained accurate records of all loss prevention activities, contributing to efficient reporting processes and strategy development.

Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.

Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.

Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.