Zakia Omarkhil
Oshawa,Canada
Summary
High-energy Customer Service Representative offering over 4 years of retail experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier and customer service
PBR building Supplies
06.2019 - Current
- Store management and effective and positive relationships with the customers.
- Handling cash, check and credit card transactions
- Time management
- Helped and provided customers with their needs
- Problem solver in hard situations
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensure policies and procedures are maintained and applied.
Receptionist
Afghan Women Organization
12.2018 - 06.2019
- Organization and planning
- Handling pressure
- Attention to the details that are provided by the customer
- Confirmed appointments, Issue corrective actions, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Collected payments, processed transactions and updated relevant records.
Education
High Schools Diploma -
Durham Catholic District School Board
Human Resources Busines
Durham College
Oshawa, ON04-2024
Skills
- Communication
- Teamwork
- Patience and Empathy
- Customer Service
- Customer Assistance
- Work Ethics and Integrity
Workandvolunteerexperience
- Cashier and customer service, PBR Building Supplies, 06/01/19, 08/01/23, Store management such as stocking shelves and keeping neatness of the store displays., Able to use cash register, Handling cash, check and credit card transactions, Time management, Helped and provided customers with their needs, Problem solver in hard situations
- Receptionist, Afghan Women Organization, 12/01/18, 06/01/19, Organization and planning., Handling pressure, Attention to the details that are provided by the customer
Hobbies and Interests
I enjoy being active, fitness, listening to music, reading books, baking, makeup, being involved in communities and helping out those in need, making positive changes in any atmosphere.
Demonstratedskills
Able to understand, read and write Pashto, Dari (Afghan) / Persian (Iran), and Urdu languages, Effective communication skills in English, Able to assist customers with their needs through different languages, Positive and friendly interaction with co-workers, managers, customers, Listen well to others and take their thoughts into consideration., Relationship-oriented leadership style, Respect people around me and work together to achieve mutual goals., Able to increase productivity
Languages
Dari
Native or Bilingual
Persian
Native or Bilingual
Pashto
Native or Bilingual
Urdu
Professional Working
Certification
- Mental Health First Aid Canada
- Soft Skill Solutions
Timeline
Cashier and customer service
PBR building Supplies
06.2019 - Current
Receptionist
Afghan Women Organization
12.2018 - 06.2019
High Schools Diploma -
Durham Catholic District School Board
Human Resources Busines
Durham College
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