Zakia Jailani
North York
Summary
Dynamic and results-oriented professional with extensive experience in customer service and bakery production at Walmart Canada. Skilled in cash handling accuracy and pastry making, with a proven track record of enhancing customer satisfaction and maintaining high food safety standards. Excelled in problem resolution, achieving positive outcomes in high-volume settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Associate
Food Basics
01.2021 - 12.2024
- Managed cash register operations to ensure accurate transactions and excellent customer service.
- Conducted regular inventory counts to maintain accurate stock levels and minimize discrepancies.
- Executed daily visual merchandising tasks to promote new arrivals and seasonal promotions.
- Operated equipment for product displays to enhance store presentation and accessibility.
Bakery Production Worker
Walmart Canada
12.2016 - 06.2020
- Prepared workstations by cleaning and organizing tools and ingredients.
- Operated ovens and baking equipment, producing various baked goods.
- Assisted in mixing ingredients for dough and batters following recipes.
- Monitored baking times and temperatures to ensure proper cooking.
Customer Service Associate
Shoppers Drug Mart
02.2010 - 10.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Lamia High School
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Product packaging
- Pastry making
- Bakery maintenance
- Ingredient measuring
- Food safety
- Visual merchandising
- Stock maintenance
- Problem resolution
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Certification
Customer Service Certification
Timeline
Store Associate
Food Basics
01.2021 - 12.2024
Bakery Production Worker
Walmart Canada
12.2016 - 06.2020
Customer Service Associate
Shoppers Drug Mart
02.2010 - 10.2016
High School Diploma -
Lamia High School
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