Zakary Dobson

North Bay,Canada

Summary

Highly motivated and adaptable professional with experience in customer service and retail environments. Recognized for exceptional interpersonal skills, a strong ability to build rapport, and a commitment to delivering excellent customer experiences. Proven ability to thrive in dynamic settings, collaborating effectively with teams to achieve organizational goals. Eager to contribute to a customer-centric environment by leveraging skills in communication, problem-solving, and adaptability.

Personable and positive, bringing deep understanding of customer needs and relationship management.

Overview

Certification

Work History

Retention Specialist (Rogers Contract)

Zedd Customer Solutions

Engaged directly with customers to review and analyze service offers as part of retention efforts for Rogers.
Addressed customer concerns, presented solutions, and maintained customer loyalty through proactive communication and follow-up.
Built and maintained positive relationships with clients, effectively retaining service contracts and enhancing customer satisfaction.
Assisted in developing customer retention strategies to enhance satisfaction and loyalty.
Maintained accurate records of customer interactions to support data-driven decision-making.
Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.

Sandblaster/ General Labourer

Nordic Minesteel

Supported skilled labourers by assisting in various shop operations, contributing to smooth workflow and project efficiency.
Ensured compliance with safety protocols and maintained clean work environment.
Collaborated with team members to optimize workflow and reduce downtime.
Maintained a safe and efficient work environment by adhering to safety protocols and proper handling of hazardous materials.
Performed general shop clean-up to ensure a safe and organized environment, maintaining high safety standards.
Adapted to various tasks, demonstrating flexibility and strong work ethic in a physically demanding environment.

Education

Business Administration -

CTS Canadian Career College

North Bay, ON

Skills

Customer Service Excellence: Skilled in providing outstanding customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction
Interpersonal Communication: Known for effective verbal and written communication, building strong relationships with clients, colleagues, and stakeholders
Problem-Solving: Quick thinker with the ability to handle challenging situations, providing appropriate solutions in a timely manner

Adaptability: Flexible and efficient in adjusting to changing environments and responsibilities
Team Collaboration: A team player who can also work independently, contributing to a cohesive and productive work atmosphere
Reliability & Commitment: Dedicated to completing tasks accurately and on time, with a focus on quality results