Zakariya Sakir Shaikh
Brampton
Summary
Dynamic and dedicated professional with experience at Air Canada, excelling in customer engagement and conflict resolution. Proven ability to ensure compliance with safety regulations while delivering exceptional service. Strong multitasking and critical thinking skills foster positive relationships and enhance brand reputation in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Canada
06.2025 - Current
- Delivered exceptional customer service, ensuring passenger comfort and safety during flights.
- Conducted pre-flight checks on safety equipment, guaranteeing compliance with regulations.
- Resolved passenger inquiries and concerns promptly, fostering positive relationships and satisfaction.
- Adapted quickly to changing flight schedules and situations, demonstrating flexibility and problem-solving skills.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Claims Advisor
Desjardins Insurance
04.2023 - 03.2025
- Assisted in processing claims by gathering necessary documentation from clients.
- Supported team in evaluating claim validity by reviewing policy details and coverage limits.
- Learned to utilize claims management software for tracking and updating claim statuses.
- Engaged with clients to clarify information and ensure accurate submission of claims.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Bachelor of Science - Computer Science
Algoma University
Sault Ste. Marie07-2026
High School Diploma -
Jean Augustine Secondary School
Brampton, ON06-2022
Skills
- Customer engagement
- Consistent work performance
- Thoroughness in reviewing work
- Prioritization and scheduling
- Strong written communication skills
- Compliance with dangerous goods regulations
- Security awareness
- Effective conflict resolution
- Teamwork and collaboration
- Multitasking Abilities
- Computer skills
- Critical thinking
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Certification
- Aviation First Aid - Air Canada
- Dangerous Goods Regulations(DGR)
- Finance Essentials - McGill University
- IT Security Foundations - Linkedin Learning
- AI Principles - Simplilearn
Timeline
Flight Attendant
Air Canada
06.2025 - Current
Claims Advisor
Desjardins Insurance
04.2023 - 03.2025
Bachelor of Science - Computer Science
Algoma University
High School Diploma -
Jean Augustine Secondary School
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