Zakariya Dalmar
Toronto,ON
Summary
Summary of Qualifications
8+ years’ experience providing high quality customer service in a variety of industries. Strong ability to perform physically demanding tasks in fast-paced environments while adhering to safety protocols. Excellent teamwork and communication skills, ensuring smooth coordination with crew members and ground personnel. Proven ability to follow established procedures and adapt quickly to changing operational demands.
Overview
7
7
years of professional experience
Work History
Tier I Help Desk
CompuCom
Mississauga, ON
12.2023 - 01.2025
- Responsible for issues/problems reported to help desk via phone call to provide end to end user and system support for customers on call while escalating priority support issues to senior staff
- Installed, modified, and repaired software issues via phone call for end users while increasing customer satisfaction by resolving said issues
- Resolved and escalated support requests for over 100 Apple products using troubleshooting expertise.
Mobile Device Technician
Mobile Klinik
Mississauga, ON
07.2022 - 09.2023
- Testing, diagnosing, troubleshooting, and repairing all parts of smartphones and tablets using state of art equipment
- Exceeded goals through effective task prioritization and great work ethic.
- Working alongside and exclusively with Shift Supervisors and Operations Manager on special projects to create and implement new strategies to safeguard over 50,000 mobile devices
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Virtual Assistant
Switch Health
09.2021 - 05.2022
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Client Service Representative
CRAWFORD AND COMPANY, Greeley
Waterloo, ON
10.2017 - 04.2019
- Served an average of 30 clients daily by effectively managing liability claims & approaching calls using effective interpersonal and communication skills.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in the execution of account administration tasks and initial contact for Insurer and customerinquiries, data assistance, financial transaction processing and escalations by email and telephone.
Education
Service Analyst Bootcamp - 14-week in -
Udemy
Toronto, ON10.2021
NPower Program - CompTIA A -
NPower Canada
Toronto2020
Cisco IT Essentials Certification -
Cisco IT
Toronto, ON2020
Business Management -
Conestoga College
Kitchener, ON2020
Skills
- Physical stamina and strength
- Teamwork and collaboration
- Knowledge of safety protocols and procedures
- Problem-solving under pressure
- Time management and efficiency
- Communication and interpersonal skills
Timeline
Tier I Help Desk
CompuCom
12.2023 - 01.2025
Mobile Device Technician
Mobile Klinik
07.2022 - 09.2023
Virtual Assistant
Switch Health
09.2021 - 05.2022
Client Service Representative
CRAWFORD AND COMPANY, Greeley
10.2017 - 04.2019
Service Analyst Bootcamp - 14-week in -
Udemy
NPower Program - CompTIA A -
NPower Canada
Cisco IT Essentials Certification -
Cisco IT
Business Management -
Conestoga College