Zakaria Fekkaoui
Vancouver,Canada
Summary
Great friendly personality that love to provide the best customer service for your business, positive, reliable and energetic. I have lot of experiences in multiple industries starting from customer service, sales agent, digital marketing business founder and more. I love challenges and I would like to join your team and provide you with everything positive that will push your business forward to great results.
Overview
6
6
years of professional experience
Work History
Freelancer
Fiverr
12.2023 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Increased revenue through successful marketing campaigns for various clients.
- Strengthened client relationships with consistent communication and timely project updates.
Restaurant Host & Server
Moltaqa Moroccan Restaurant
03.2023 - 10.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Director & Founder
Five Star Marketing Solutions
01.2021 - 08.2023
- Managing the website - updating, adding new content (using Wordpress - Clickfunnels -Youcan)
- Managing and optimizing campaigns - creating and executing
- Analyze and optimize campaigns to drive changes in performance
- Creating graphics
Uber delivery
Uber
12.2022 - 03.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
Amazon logistic driver
Amazon
05.2022 - 10.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Team Leader
TAG, Telus
02.2020 - 11.2020
- Building spirited relationships with a diverse network of customers and follow team members
- Demonstrating leadership in how you approach your work and self-motivated
- Working in a fast-paced team environment
- Provide exceptional customer service and support.
Assistant Manager
Alpha International consulting
02.2019 - 01.2020
- Worked to ensure a positive and hassle-free customer experience
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Sales agent
SARP Casablanca
01.2018 - 01.2019
- Identified and maximized sales opportunities, and increased customer retention rates
- Helped to increase customer return rates by providing excellent customer service at all times
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
Skills
- Great Customer Service Expert
- Paid traffic Expert
- Leadership and Management Expert
- Leadership and Teamwork Expert
- Communication Skills Expert
- Creative Problem Solving Expert
- Content Research & Development Expert
- Wordpress Expert
- Google Adwords Expert
- Social Media Management Expert
- Content Creation Expert
- Digital Marketing Expert
- Google Analytics Expert
- Digital Advertising Expert
- Clickfunnels Expert
- Lead Generation Expert
- Conversion Rate Optimization Expert
- Ads Reporting Expert
- Facebook Ads Manager Expert
- Tiktok Ads Expert
- Youtube Ads Expert
Websites
Languages
English
French
Arabic
Personal Information
Title: Customer Service
Hobbies and Interests
- Soccer
- Music
- Hiking
- Dogs
- Cats
Timeline
Freelancer
Fiverr
12.2023 - Current
Restaurant Host & Server
Moltaqa Moroccan Restaurant
03.2023 - 10.2023
Uber delivery
Uber
12.2022 - 03.2023
Amazon logistic driver
Amazon
05.2022 - 10.2022
Director & Founder
Five Star Marketing Solutions
01.2021 - 08.2023
Team Leader
TAG, Telus
02.2020 - 11.2020
Assistant Manager
Alpha International consulting
02.2019 - 01.2020
Sales agent
SARP Casablanca
01.2018 - 01.2019
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