Zakaria Aden
Toronto,ON
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Mister Wolf Nightclub
06.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
Salaes Associate
Mackage
10.2022 - 03.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Front Desk Concierge
Gardworld
06.2021 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled customer complaints to satisfy and retain guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries to maximize guest satisfaction.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
No Degree - Construction Engineering
George Brown College
High School Diploma -
East York Collegiate Institute
06.2018
Skills
- Complaint Handling
- Food Running
- Guest Complaint Resolution
- Dining Area Maintenance
- Customer Service
- Server Support
- Guest Engagement
- Cleaning and Sanitation
- Item Promotion
- Sales and Marketing
- Table Bussing
- Guest Relations
- Impression Management
- Safe Food Handling
- Performance Improvement
Certification
- ServSafe
Timeline
Hostess
Mister Wolf Nightclub
06.2023 - Current
Salaes Associate
Mackage
10.2022 - 03.2023
Front Desk Concierge
Gardworld
06.2021 - 01.2022
No Degree - Construction Engineering
George Brown College
High School Diploma -
East York Collegiate Institute
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