Zak Ali
Ottawa,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Agent
05.2022 - 03.2025
- Resolved passenger inquiries and complaints efficiently, enhancing overall satisfaction.
- Coordinated check-in procedures, managing passenger flow during peak travel times.
- Monitored airport facilities and reported maintenance issues to ensure a safe environment for travelers.
- Delivered exceptional customer service to passengers, ensuring positive travel experiences.
- Assisted in luggage handling operations, ensuring timely delivery and compliance with safety standards.
Basketball Coach
Humberwood Middle School
01.2020 - 04.2022
- Organized day to day recreational and artistic activities for the kids to keep them engaged throughout the day
- Prepared lunch and snacks for the campers so that they are energized and alert throughout the day
- Maintained a clean work area at all times
- Worked with kids from ages 3-8 years old
- Organized competitive schedules, ensuring optimal team engagement throughout the season.
Games Associate
Wonderland Amusement Park
06.2018 - 08.2020
- Provided customers with information on how games are played, as well as keeping them updated on the rules and regulations.
- Provide customers with information on prizes, and winners with prizes of their choice
- Engage with customers in order to create a fun and memorable experience at Wonderland
- Maintained a clean working station for customers to enjoy.
- Coordinated maintenance schedules for equipment to minimize downtime and improve efficiency.
Education
Business Management
Humber College North Campus
Toronto, ON04-2026
High School Diploma -
West Humber Collegiate Institute
Toronto, ON06-2022
Skills
- Effective communication skills
- Customer service excellence
- Teamwork and collaboration
- Quick task execution
- Strong organizational skills
- Problem-solving skills
- Ability to work in fast-paced environments
- Team-oriented leader
- Interpersonal communication skills
- Attention to detail
LANGUAGES
English
Timeline
Airport Customer Service Agent
05.2022 - 03.2025
Basketball Coach
Humberwood Middle School
01.2020 - 04.2022
Games Associate
Wonderland Amusement Park
06.2018 - 08.2020
Business Management
Humber College North Campus
High School Diploma -
West Humber Collegiate Institute
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