Zaitun Lukasi Nakasiita
Brampton,ON
Summary
Dedicated housekeeping professional with extensive experience at Holiday Inn & Express, excelling in deep cleaning and inventory management. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in chemical handling and room inspection, ensuring a pristine environment while training new staff to uphold high standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Holiday inn & Express
Vaughan, ON
06.2022 - Current
- Cleaned and sanitised guest rooms according to established hotel standards.
- Replenished supplies and amenities in rooms and common areas regularly.
- Reported maintenance issues and safety hazards to management promptly.
- Followed safety protocols while handling cleaning chemicals and equipment carefully.
- Maintained inventory of cleaning supplies and requested replenishment as needed.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitised bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitised floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Replenished room amenities according to established guidelines.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Followed safety procedures when using chemical cleaners and power equipment.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Responded promptly to requests from guests and other departments.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Organised storage areas for efficient access to materials and supplies.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Responded promptly to guest requests for additional supplies or services.
- Sanitised and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
- Communicated with maintenance team on damages to repair.
- Collaborated with team members to maintain cleanliness in public spaces.
Room attendant
Avenue Motel
Mississauga
07.2020 - 11.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Responded to requests for customers for linens and toiletries.
- Engage with guests on room requirements and amenities to promote overall satisfaction.
- Make beds, change sheets, remove and replace used towels and toiletries.
- Vacuum, clean, dust, and polish guest rooms.
- Provided for comfort of guests in the motel by ensuring that guest rooms and public areas are clean and properly presented.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Housekeeper/Room attendant
Fortyork Motel
Mississauga
05.2019 - 03.2020
- Provided comfort of guests by ensuring that guest rooms and public areas are clean and properly presented.
- Vacuum, clean, dust and polish guest rooms.
- Make beds, change sheets, remove and replace used towels and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities clean.
Education
Medical Office Receptionist -
Ashworth College
USA03.2022
Skills
- Fluent in English
- Good communication
- Time management
- Cleaning experience
- Chemical handling
- Inventory management
- Room inspection
- Deep cleaning
- Team collaboration
- Training new staff
- Problem solving
- Maintenance reporting
- Cleaning bathrooms
- Sanitization techniques
- Vacuuming carpets
- Vacuuming and sweeping
- Dusting furniture
- Teamwork
- Cleaning methods
Awards
Certificate.
Certification
- Certificate of Achievement-The IHG Way of Clean 5-S Cleaning program. November 28,2024.
Completion of the WHMIS 2015/ Globally Harmonized System of Classification and Labeling of Chemicals (GHS) Training. November 28,2024.
Certificate os Achievement- Preventing Human Trafficking. November 28,2024.
Languages
English
Professional
References
References available upon request.
Timeline
Housekeeping Room Attendant
Holiday inn & Express
06.2022 - Current
Room attendant
Avenue Motel
07.2020 - 11.2021
Housekeeper/Room attendant
Fortyork Motel
05.2019 - 03.2020
Medical Office Receptionist -
Ashworth College
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