Zaira Parra
Eastvale
Summary
Highly experienced Internet Sales professional with knowledge in sales, managerial task, and customer conversion seeking a job opportunity in the automotive industry. Possesses excellent interpersonal skills, ability to problem solve, and proficient in multitasking. Confident and enthusiastic in a fast pace work environment.
Overview
10
10
years of professional experience
Work History
Internet Sales Coordinator
Norm Reeves Honda Superstore West Covina
West Covina
07.2023 - Current
- Assisted the used car department by generating leads through Autohub
- Generated lead opportunities through cold calling.
- Managed customer inquiries and requests for information related to the internet sales process.
- Assisted customers with inquiries, and scheduling appointments.
- Followed up with customers after the sale to ensure their satisfaction with the product they purchased.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Internet Sales Director
MK Smith Chevrolet
Chino
01.2023 - 06.2023
- Managed a team of internet sales professionals to ensure customer satisfaction and meet sales goals.
- Utilized CRM tools to track customer interactions and sales conversions, optimizing for future sale efforts.
- Set and exceeded sales goals.
- Configured daily check out reports.
- Endured sales associates maintained a 5 minute lead response.
- Reported currently closing ratios with management.
- Maintained an average of 10% Sold average for the internet sales department.
Internet Sales Manager
MK Smith Chevrolet
Chino
10.2018 - 01.2023
- Completed Internet leads through CRM (VIN Solutions).
- Communicate with customers via phone, email, and text.
- Greeted customers and completed sales process.
- Converted sales leads to sold customers.
- Maintained a 10 car average
Internet Sales Manager
Glendora Chevrolet
Glendora
04.2018 - 06.2018
- Completed Internet leads through CRM.
- Communicate communicated with customers via phone call, email, and text.
- Follow through the entire sell process from CRM interaction up to Car delivery.
Sales Representative
So Cal Motors
Ontario
09.2017 - 04.2018
- Took customers through initial buying process.
- Consistently followed up with previous and current client base.
- Showcased vehicle features and took customers on test drives in local area.
- Followed up with customers to build long-term relationships and successful referrals.
Area Sales Manager
AT&T Franchise Dealer Greater Los Angeles
Los Angeles
08.2015 - 05.2016
- Generated weekly, monthly, quarterly reports on sales volume, and revenue growth.
- Reviewed competitor's activities and devised measures to stay ahead in the market competition.
- Managed 4 locations.
- Transferred inventory.
- Conducted store meetings.
- Reviewed weekly sales performance and area sales reports.
Education
High School Diploma -
Eleanor Roosevelt High School
Eastvale, CA05-2014
Associate of Arts -
Chaffey College
Rancho Cucamonga, CASkills
- Lead generation
- CRM management
- Customer engagement
- Sales conversion
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Top 3 Sales Representative for three consecutive years at MK Smith Chevrolet 2020-2023
Timeline
Internet Sales Coordinator
Norm Reeves Honda Superstore West Covina
07.2023 - Current
Internet Sales Director
MK Smith Chevrolet
01.2023 - 06.2023
Internet Sales Manager
MK Smith Chevrolet
10.2018 - 01.2023
Internet Sales Manager
Glendora Chevrolet
04.2018 - 06.2018
Sales Representative
So Cal Motors
09.2017 - 04.2018
Area Sales Manager
AT&T Franchise Dealer Greater Los Angeles
08.2015 - 05.2016
High School Diploma -
Eleanor Roosevelt High School
Associate of Arts -
Chaffey College