Zaira Cano
Menifee
Summary
Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
11
11
years of professional experience
Work History
Dental Coordinator/Billing Coordinator
Morris Oral Surgery
06.2023 - Current
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with dental coding and billing tasks.
- Processed dental insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
Receptionist/Coordinator
Legacy Dental Of Menifee
09.2022 - 06.2023
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Help patients understand their insurance benefits and eligibility.
- Processed dental insurance claims, payments and referrals.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Specialist Healthcare Coordinator
TEMECULA MODERN DENTISTRY
07.2021 - 09.2022
- Help patients understand their insurance benefits and eligibility.
- Processed dental insurance claims, payments and referrals.
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
- Processed confidential, patient paperwork with accuracy and deference to patient privacy.
- Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
- Connected patients with referred doctors to provide specialized, high-quality care.
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Administered standard contract benefits to process pending claims for dental benefits.
- Reconciled codes against services rendered.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
MST Travel Team
Lowes Home Improvment
03.2020 - 01.2021
- Complete merchandise resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards
- Being friendly and professional, and engaging vendors and associates to meet store needs
- Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate
- Creating visually appealing product selections for customers.
Home Coordinator
Lowes Home Improvment
04.2017 - 06.2018
- Responsible for supporting Project Specialists (PSE) by assisting with project management activities including lead generation and qualification, appointment scheduling, proposal development, and providing relevant project information to the Production Office on post-sale activities and customer follow-up
- Collecting information necessary to allow the individual delivering the project to do so seamlessly for the customer.
Lumber Cashier
Lowes Home Improvment
03.2013 - 05.2017
- Responsible for responding to customer inquiries, providing support throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans, processing sales and returns using a cash register, and addressing customer complaints
- Helping with phone sales
- Helped new contractors open up business cards.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CASkills
- Fluent in Spanish
- Team building Problem resolution
- Schedule management
- Patient relations
- Communication
- Customer service excellence Organization and recordkeeping
- Customer relations Inbound call answering
- Understanding of dental insurance
- Insurance billing
- Computer skills
- Submitting Insurance Documents
- Billing Data Verification
- Insurance Confirmation
- Process Payments
Timeline
Dental Coordinator/Billing Coordinator
Morris Oral Surgery
06.2023 - Current
Receptionist/Coordinator
Legacy Dental Of Menifee
09.2022 - 06.2023
Specialist Healthcare Coordinator
TEMECULA MODERN DENTISTRY
07.2021 - 09.2022
MST Travel Team
Lowes Home Improvment
03.2020 - 01.2021
Home Coordinator
Lowes Home Improvment
04.2017 - 06.2018
Lumber Cashier
Lowes Home Improvment
03.2013 - 05.2017
High School Diploma -
Santa Ana High School
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