Summary
Overview
Work History
Education
Skills
Projects
Capstone Project
Languages
Certification
Websites
Timeline
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Zain Ul Abedin Mohammed

VANCOUVER,BC

Summary

Entry-level IT Support professional with a diploma in Network Technology Administration and Security. Proficient in Windows operating systems and networking fundamentals, with proven troubleshooting skills. Gained hands-on experience through academic labs and network simulation projects. Aiming for an entry-level role in IT Support, Help Desk, or IT Technician within an enterprise environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon SDS Support
India
03.2023 - 09.2023
  • Provided support to both drivers and customers, troubleshooting application and delivery issues
  • Managed access and permissions for driver apps to resolve technical issues
  • Assisted customers with order-related queries, deliveries, and problem resolution
  • Maintained accurate records of interactions and ensured timely follow-ups

Part-Time Bakery & Kitchen Assistant

Caffe de Medici
Canada
09.2023 - Current
  • Assisted in bakery operations, including packing baked items and managing inventory
  • Supported kitchen operations by preparing salads, sandwiches, wraps, and routine orders
  • Collaborated with team members to maintain efficiency in a fast-paced environment
  • Developed strong time management, multitasking, and problem-solving skills

Education

Diploma - Network Technology Administration And Security

Vancouver Community College
Vancouver, British Columbia
12-2025

Bachelor of Science - Electronics And Computer Science

R.G Kedia College of Commerce And Science
India
07-2022

Skills

  • Windows operating systems
  • Networking protocols
  • Network configuration and management
  • Active Directory administration
  • Microsoft 365 applications
  • PC setup and peripherals
  • Basic troubleshooting techniques
  • Network security fundamentals

Projects

Dorigo's System limited

Planned, designed, and implemented a scalable enterprise network using Cisco Packet Tracer for a multi-department environment. Configured multiple VLANs with unique subnets, routers, core and access layer switches, and connected approximately 40 end devices. Implemented inter-VLAN routing, IP addressing, and redundancy concepts to support secure and reliable communication across departments. The project reflects real-world network design practices aligned with enterprise infrastructure requirements. Developed and implemented as a semester-long academic Infrastructure Project under faculty supervision.

Capstone Project

Enterprise Network & Security Architecture (GreenLeaf Technologies)
Designed and documented a secure, scalable, multi-site enterprise network for GreenLeaf Technologies supporting expansion from 165 to 300 users across San Francisco, New York, and Houston. Implemented VLAN segmentation, redundant LAN/WAN architecture, Azure vWAN connectivity, and hybrid Active Directory integration. Designed centralized logging using on-prem Syslog servers with Azure Sentinel SIEM, including redundancy, auditing, alerting, and compliance-ready log retention. Integrated PKI, 802.1X authentication, NAC, secure wireless, VPN access, and disaster-resilient services to improve availability, security visibility, and incident response. Completed as part of the final Capstone Project for the Network Technology Administration & Security program.

Languages

English
Professional
Hindi
Professional

Certification

Preparing for Comptia A+

Timeline

Part-Time Bakery & Kitchen Assistant

Caffe de Medici
09.2023 - Current

Customer Service Representative

Amazon SDS Support
03.2023 - 09.2023

Diploma - Network Technology Administration And Security

Vancouver Community College

Bachelor of Science - Electronics And Computer Science

R.G Kedia College of Commerce And Science
Zain Ul Abedin Mohammed