Zainul Gillani

Work History

Telus Security & Automation Inc.

Burnaby, BC

06.2022 - 02.2025

Delivered exceptional front-line service in a busy security monitoring environment, responding to alarms and emergencies with precision and urgency.
Assessed customer needs and recommended appropriate security solutions.
Coordinated service requirements, redirected inquiries, and ensured follow-ups for clients satisfaction.
Managed inbound and outbound alarm and security system calls in line with company protocols.
Dispatched emergency services (Police, Fire, Ambulance, Guard Service, and Property Reference).
Applied effective troubleshooting techniques to resolve client issues (Residential and Commercial).

Arpel Security & Monitoring

Burnaby, BC

04.2008 - 01.2023

Company Overview: (Company was bought out by Telus Security)
Provided responsive alarm monitoring and client support in a fast-paced security call center, prioritizing accuracy and timely incident resolution.
Identified client requirements and recommended security products or services to enhance protection and satisfaction levels.
Coordinated service requests, relayed information to the correct departments, and ensure all follow-ups were completed promptly.
Managed both incoming and outgoing alarm calls while using multi-line phone systems, always maintaining clear and professional communication.
Applied effective troubleshooting techniques to resolve client issues while remaining compliant with company procedures and industry standards.
Initiated emergency dispatches for Police, Fire, Ambulance, Guard Services and Property References, providing details for both residential and commercial alarms.
(Company was bought out by Telus Security)

Arpel Security & Monitoring

Burnaby, BC

04.2008 - 01.2023

Company Overview: (Company was bought out by Telus Security)
Coordinated service requirements, directed inquiries to relevant departments, and followed up to ensure resolution.
Assisted with word processing, photocopying, faxing, filing, and data/numeric entry to maintain accurate records.
Ordered inventory supplies and according to sales/customer service requisitions.
Managed courier and mail services to ensure timely document and parts deliveries.
Assisted in maintaining organized records for invoicing, payments, and account reconciliations.
(Company was bought out by Telus Security)