Zain Khan
Communications Specialist
Edmonton,AB
Summary
Experienced with coordinating program operations and administrative tasks to ensure efficient workflow. Utilizes organizational skills and effective communication to support team objectives. Knowledge of managing schedules, coordinating events, and fostering collaboration among team members.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Program Assistant
Alberta Dental Association
07.2024 - 01.2025
- Develop, write, and edit high-quality content for various communication channels, including press releases, e-blasts, website updates and internal communications
- Manage the ADA's website and social media presence, ensuring that content is current, accurate and engaging
- Coordinate communication efforts related to advocacy initiatives, including liaising with government representatives and stakeholders
- Support the development of communication materials for ADA meetings, including board meetings and member gatherings.
Web Content Coordinator
MacEwan University
02.2024 - 06.2024
- Collaborate closely with the service components within the Financial Services department to gather information and conduct research.
- Assessd the existing content on the MacEwan intranet to understand processes and work towards improving usability of the internal interface.
- Conducted extensive research across different Post Secondary Institutions' financial services webpages to understand industry standards and developed a comprehensive plan on how optimize the findings in order to develop MacEwan's own financial services website.
Information Officer
Government of Alberta
05.2023 - 01.2024
- Managed public policy information in diverse formats, including hard copies and electronic files, facilitating easy access and retrieval for internal stakeholders and the public, leading to improved information management.
- Promoted information services via social media and government websites and addressed policy-related queries from employees and the public, yielding a 95% satisfaction rate with government information services.
Digital Services Coordinator
Finning Caterpillar
01.2023 - 05.2023
- Facilitated online access for users to Caterpillar's SIS2GO and ET apps, enhancing customer experience with easy access to operation manuals and parts catalogs, contributing to a 15% reduction in support requests.
- Improved invoicing and client management through accurate billing, competitive quoting, and timely queries resolution, leading to a 12% increase in order conversion and enhanced client engagement.
- Recognized anomalies in reporting and investigated the root cause.
Marketing Coordinator
Anthem Properties
08.2022 - 11.2022
- Produced marketing content, including website news, community e-blasts, and social media posts through Canva to attract prospective homebuyers and investors, resulting in a 30% surge in website traffic.
- Analyzed key marketing metrics, such as website analytics and user engagement data, to deliver data-driven insights on audience segmentations and messaging refinement, fostering a 10% boost in campaign performance.
Management Trainee
Enterprise Holdings
02.2019 - 05.2022
- Launched targeted digital ad campaigns to interact with discerning car rental and transportation service consumers, resulting in a 20% increase in brand recognition with a surge in customer inquiries and bookings
- Fostered the growth of high-performing individuals within the organization through talent development programs encompassing mentoring, training workshops, and evaluations, culminating in a 15% increase in internal promotions
- Leveraged partnerships with industry influencers and local businesses, hosted engaging events to connect with the target audience and utilized social media platforms to amplify brand presence and foster meaningful interactions
Social Media Marketing Coordinator
Flair Airlines
09.2017 - 09.2019
- Partnered with graphic designers to develop captivating video content, showcasing the airline's unique offerings and flight experiences, and executed ad campaigns, such as 'Fly with Flair' and 'Explore Your Next Adventure', to improve customer engagement, which led to a 20% growth in bookings
Education
BBA - Marketing
Northern Alberta Institute of Technology
Edmonton, AB 05.2017 - 01.2022
Skills
- SQL
- JavaScript
- HTML
- MS Office Suite
- Google Analytics
Timeline
Program Assistant
Alberta Dental Association
07.2024 - 01.2025
Web Content Coordinator
MacEwan University
02.2024 - 06.2024
Information Officer
Government of Alberta
05.2023 - 01.2024
Digital Services Coordinator
Finning Caterpillar
01.2023 - 05.2023
Marketing Coordinator
Anthem Properties
08.2022 - 11.2022
Management Trainee
Enterprise Holdings
02.2019 - 05.2022
Social Media Marketing Coordinator
Flair Airlines
09.2017 - 09.2019
BBA - Marketing
Northern Alberta Institute of Technology
05.2017 - 01.2022
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