Zaineh Halisi
CORONA
Summary
Dedicated and compassionate caregiver with experience in high-energy, fast-paced environments involving safety monitoring, customer service, and hygiene maintenance. Skilled in supervising and supporting groups, responding calmly to emergencies, and maintaining clean, organized spaces. Known for strong communication, teamwork, and attention to detail, with a proven ability to multitask and adapt quickly. Passionate about providing excellent care and creating a safe, positive environment for pets and their families.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Mission Collision & Motoring
Rancho Cucamonga
05.2024 - 07.2025
- Managed daily paperwork, including invoices, customer forms, and work orders.
- Prepared checks, receipts, and tax-related documents for accurate financial reporting.
- Assisted in scheduling appointments and managing customer communications.
- Maintained precise operational records to enhance shop efficiency.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded promptly to phone calls, providing the necessary information to callers.
Customer Service Representative
Romp-o-Rama
Corona
04.2023 - 01.2024
- Supervised children of all ages, maintaining a safe, structured, and positive play environment.
- Responded to minor injuries and emergencies with calm, quick judgment.
- Enforced facility rules and safety guidelines for both children and parents.
- Verified parent–child matching stickers at entry and exit to ensure secure and accurate pick-up procedures.
- Greeted families, answered questions, and provided friendly, informed assistance.
- Guided parents through party packages, memberships, and pricing options.
- Managed reservations, answered phone calls, and coordinated scheduling.
- Hosted birthday parties and private events, ensuring that parent and child needs were fully met.
- Cleaned and sanitized play areas, equipment, and high-traffic spaces to maintain strict hygiene standards.
- Handled accidents and quick clean-ups with professionalism and discretion.
- Performed inventory checks and restocked food, supplies, and activity materials.
- Helped train new employees on safety procedures, customer service standards, and daily operations.
- Assisted with opening and closing procedures, contributing to proper setup, cleanliness, and end-of-day organization.
- Supported snack bar operations, including sales, restocking, and maintaining a clean service area.
- Made facility announcements, and monitored overall flow to keep activities running smoothly.
Kitchen Volunteer
ISCN
Corona
06.2022 - 11.2022
- Maintained high standards of customer service during busy meal times and fast-paced kitchen operations.
- Cleaned and sanitized utensils, dishes, silverware, and workstations to meet hygiene and safety standards.
- Removed trash, cleaned garbage containers, and supported overall kitchen cleanliness.
- Restocked cupboards, refrigerators, and service stations with necessary food items and supplies.
- Washed, peeled, and prepared fruits and vegetables for cooking and serving.
Education
High School Diploma -
Corona High School
Corona, CA05-2024
Some College (No Degree) - Wildlife Biology
Norco Community College
Norco, CASkills
- Customer service and communication
- Cleaning and hygiene maintenance
- Attention to detail
- Safety awareness and behavior monitoring
- Time management and multitasking
- Problem-solving in fast-paced environments
- Team collaboration
- Record keeping and organization
Languages
Arabic
Professional
Timeline
Administrative Assistant
Mission Collision & Motoring
05.2024 - 07.2025
Customer Service Representative
Romp-o-Rama
04.2023 - 01.2024
Kitchen Volunteer
ISCN
06.2022 - 11.2022
High School Diploma -
Corona High School
Some College (No Degree) - Wildlife Biology
Norco Community College