Zain Ali Shah
Brampton
Summary
Motivated and community-focused professional with a strong foundation in customer service, conflict resolution and road safety. Proven ability to stay calm under pressure, communicate effectively, and serve diverse communities through roles at TD bank, KFC, and as an airport taxi/limo business owner. Committed to upholding the values of integrity, safety and public service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Founder
Airport Pickups
01.2022 - Current
- Developed and implemented business strategies to drive growth and market penetration.
- Established key partnerships to enhance service offerings and expand client base.
- Oversaw daily operations, ensuring efficiency and alignment with company goals.
- Mentored team members, promoting professional development and skill enhancement.
- Safely operated luxury vehicles, ensuring timely arrivals for clients.
- Delivered exceptional customer service, addressing client needs and preferences effectively.
- Mapped efficient routes with minimal disruption to passengers or schedules.
Customer Experience Associate
TD Canada Trust
11.2019 - 09.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisting customers with day-to-day banking transactions including cash and cheque deposits and withdrawals, bill payments, wire transfers, and booking appointments with advisors.
- Following opening and closing procedures including end of day balancing with compliance as a Secure Desk Operator
- Tailoring customer conversations on the frontline to their short term and long-term financial needs while ensuring a legendary customer experience.
- Collaborated with team members to enhance customer interaction processes, resulting in improved satisfaction ratings.
Cashier and Store Associate
KFC (Fairview Mall)
12.2015 - 05.2017
- Ran the cash register finalizing sales and accepted payment through cash, debit and credit card while insuring accuracy in all transactions.
- Have been awarded as customers’ favorite at cash counter.
- Handled customer complaints with sensitivity.
- Regularly met all established sales goals and frequently exceeded monthly sales goals
- Maintained cleanliness around my area and helped others with their assigned work.
Education
George S. Henry High School
06.2017
Skills
- Conflict Resolution
- Accountability and professionalism
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Customer and Community Service
- Time Management and Organizational Skills
- Microsoft Tools
Languages
English
Punjabi
Hindi
Certification
- Licensed Security Guard
- CPR and First Aid
- Private transportation company driver license (PTC)
Interests
- Adventure Travel
- Hiking
- Martial Arts
Timeline
Founder
Airport Pickups
01.2022 - Current
Customer Experience Associate
TD Canada Trust
11.2019 - 09.2021
Cashier and Store Associate
KFC (Fairview Mall)
12.2015 - 05.2017
George S. Henry High School