Zainab Yusuf
Kitchener
Summary
Dynamic customer service and sales professional with a proven track record at Amazon., excelling in complaint resolution and relationship building. Adept at enhancing customer experiences and driving sales growth through effective communication and strategic planning. Recognized for delivering tailored solutions and maintaining high client satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon.ca
04.2025 - Current
- Responded to 50+ customer inquiries daily regarding products, services, and company information, maintaining a 95% satisfaction rate.
- Addressed and resolved customer requests within 24 hours, boosting response efficiency by 30%.
- Promoted a superior customer experience by resolving 90% of concerns on first contact and demonstrating consistent empathy and professionalism.
- Provided personalized product recommendations, contributing to a 20% increase in repeat customer engagement.
- Delivered exceptional customer service by leveraging deep product knowledge, resulting in positive feedback scores above 4.8/5.
- Enhanced overall productivity by anticipating client needs and streamlining support processes, improving team efficiency by 15%.
Sales Manager
Motty_xx Coporation
07.2023 - 02.2025
- Attended 10+ industry events and conventions annually, generating over 100 qualified leads and uncovering new sales opportunities.
- Built and maintained strong relationships with 50+ key clients, identifying needs and offering tailored service solutions that improved client retention by 25%.
- Resolved 95% of customer issues within 48 hours, ensuring high satisfaction and repeat business.
- Participated in product training, demonstrations, and branding initiatives, increasing consumer awareness and driving a 20% revenue growth year-over-year.
- Expanded product distribution to 5 new retail chains and 3 warehouse clubs, increasing sales volume by 30%.
- Developed and delivered professional sales presentations to clients, enhancing product credibility and achieving a conversion rate of 40%+.
- Provided strategic recommendations to long-term accounts, strengthening brand visibility across targeted audiences.
- Organized and led community promotional events, boosting local engagement and driving a 15% sales uplift during campaigns
Travel Consultant
Wakanow Nigeria
08.2022 - 07.2023
- Informed clients about company travel policies and used preferred vendors to increase profit margins by 10%.
- Organized 70+ domestic and international trips yearly for individuals, families, and business travelers.
- Collaborated with clients to understand travel preferences, achieving a 95% satisfaction rate through personalized itineraries.
- Advised travelers on visa, passport, and security requirements, ensuring full compliance with destination rules.
- Arranged accommodations and logistics for groups of up to 30 people, executives, and clients with special requirements.
- Delivered excellent customer service that improved client retention by 20% and generated repeat bookings.
- Stayed current on airline policies and industry standards, reducing booking errors by 85%.
- Followed up with customers post-travel to ensure satisfaction and identify future opportunities.
- Introduced automated office systems, enhancing workflow efficiency by 18% and improving record accuracy.
Education
Associate of Science - Biochemistry
Kwara State Polytechnic
Kwara, Nigeria08.2021
Skills
- Account updating
- Complaint resolution
- Scheduling
- Stock management
- Schedule mastery
- Inbound and outbound calling
- Courteous demeanor
- Prioritization
- Microsoft outlook
- Retail marketing
- Report preparation
- Punctuality and reliability
- Complaint handling
- Coordination
- Staff education and training
- Customer service
- Customer relations
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Community Cleanup
- Blogging/Vlogging
- Volunteering
- Gym Workouts
Timeline
Customer Service Representative
Amazon.ca
04.2025 - Current
Sales Manager
Motty_xx Coporation
07.2023 - 02.2025
Travel Consultant
Wakanow Nigeria
08.2022 - 07.2023
Associate of Science - Biochemistry
Kwara State Polytechnic