Zainab Tuama
Mississauga,Canada
Summary
Customer service and Marketing Manager dedicated to serving with quality, integrity, and dedication. Experience in sectors such as real estate, media, education and hospitality enabling valuable exposure to diverse business and cultural practices. Ability to establish and maintain excellent communication and relationships with clients identifying customer needs and delivering effective solutions. Committed to utilizing my diverse experience and know-how to help others, while working towards the mission of a company. in all my positions I worked with a dynamic and multi cultural teams dedicated in delivering projects on time and up to customer requirements. Experience in the use of computer applications and tools and communications/Social media apps.
Overview
28
28
years of professional experience
Work History
Property Manager
High Life
12.2021 - Current
- Managing customers accounts, Solving disputes, Preparing quotes and contracts, Marketing and advertising new properties
Customer service
Union rim & tire
02.2020 - 11.2021
- Managed all customer queries, Understanding customer requirement, Communicating to customers, Preparing quotes and follow-up with customers
Student Recruitment Coordinator
AD University
01.2009 - 12.2019
- Advised students on co-curricular, academic, and personal matters, incorporating personal circumstances affecting academic success.
- Conducted one-on-one and peer coaching sessions, focusing on realistic goal setting, time management, and effective habits.
- Screened and made referrals to academic advising and learning skills programs.
- Planned and implemented curricular and co-curricular programs, fostering cooperative relationships.
- Developed and implemented an evaluation framework for programs and initiatives.
- Supervised student staff, managed the budget for the Transition Coaching Program.
- Utilized student information systems and databases for efficient administration.
- Demonstrated strong written and oral communication skills.
Human Resource Manager
Pyramedia
01.2005 - 12.2008
- Collaborated with senior and line managers toward supporting organizational resourcing and fulfilling development needs and requirements, Database analysis and research to assess potential new recruits and conduct background security checks, Producing reports with recommendations on potential new recruits for management/board, Delivered expert advice and support on all aspects of HR functions including employee relations, performance management, productivity and policy related matters, Managed employee engagement programs including orientation, socialization, motivation and ceremonial activities and events, Liaised with legal team ensuring management organization is updated and advised accordingly, Led progressive discipline and grievance procedures ensuring HR policies are adhered to
HR & Account Manager
ASIMIS International Consultancy Services
03.2001 - 12.2004
- Led the day-to-day activities of the department ensuring efficient service delivery and operations management, Managed employee and organization information in HR database and personal files in accordance with outlined policy and procedures, Negotiated third party service agreements with recruitment service providers including web-based job platforms and recruitment agencies
Relationship Manager
Damac Properties
03.1996 - 02.2001
- Contributed to overall sales and other revenues by bringing in over 1 billion UAE Dirham’s worth of business, Set-up strategy to recruit agents and referral support team members, Identified and introduced new customer services and product informative brochures, Produced research and market analysis to identify DAMAC’s strengths in the market, Implemented and evaluated information and communication strategies that presented DAMAC products to the clients, Managed all customer complaints in consultation with DAMAC regional and head offices
Education
Master’s degree - marketing
Webster University
London, UKHigh national Diploma degree - business administration & Finance
Farnborough College of Technology
London, UKSkills
- Adaptability
- Customer Service
- Leadership and Teamwork
- Good Communication
- Highly responsible and reliable
- Management
- organization
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Property Manager
High Life
12.2021 - Current
Customer service
Union rim & tire
02.2020 - 11.2021
Student Recruitment Coordinator
AD University
01.2009 - 12.2019
Human Resource Manager
Pyramedia
01.2005 - 12.2008
HR & Account Manager
ASIMIS International Consultancy Services
03.2001 - 12.2004
Relationship Manager
Damac Properties
03.1996 - 02.2001
Master’s degree - marketing
Webster University
High national Diploma degree - business administration & Finance
Farnborough College of Technology
Similar Profiles
Taylor BednarTaylor Bednar
Customer Service at High Life Smoke ShopCustomer Service at High Life Smoke Shop
Noah TawilNoah Tawil
Intern at High Life LLCIntern at High Life LLC
Shaedon HutsonShaedon Hutson
Cannabis Farmer at High Life LoungeCannabis Farmer at High Life Lounge
Bayan KahwajiBayan Kahwaji
Sales Associate at Karl LagerfeldSales Associate at Karl Lagerfeld
Meihua HeMeihua He
Accounting Assistant (Promoted to Senior in February 2025) at OrngeAccounting Assistant (Promoted to Senior in February 2025) at Ornge