Zainab Tariq
Ottawa,ON
Summary
BSc Supply Chain Management student at Algonquin College, Ottawa. Some of the major courses have taken are financial management, financial accounting, project management, information systems, and economics. Previously studied Business Management at the University of Dundee, Scotland, UK. Enthusiastic and motivated individual. Team player and works well both independently and within team settings to achieve goals.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
The Brick Ltd
08.2023 - Current
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Plan, organize, direct, manage and evaluate inventory management activities
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped with scheduling deliveries on time.
Crew Member
McDonald's Restaurant
11.2021 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
Vice President
International College Dundee
01.2020 - 05.2021
- Clarified roles, responsibilities, and expectations of staff
- Collaborated with senior management to develop strategic initiatives and goals to help international students succeed
- Monitored student performances and their concerns
Education
Bachelor of Science - Business Management
University of Dundee
Scotland, United KingdomBachelor of Science - E Commerce Supply Chain Management
Algonquin College
Ottawa, ON07.2025
Skills
- Safety Regulations
- Verbal Communication
- Customer Service
- MS Office Proficiency
- Quality Assurance
- Product Merchandising
- Inventory Control
- POS System Operations
- Refunds and Exchanges
- Complex Problem-Solving
- Document and Records Management
- Email Etiquette
- Administrative and Office Support
- Team Player
- Positive Attitude
References
References can be provided on request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
The Brick Ltd
08.2023 - Current
Crew Member
McDonald's Restaurant
11.2021 - Current
Vice President
International College Dundee
01.2020 - 05.2021
Bachelor of Science - Business Management
University of Dundee
Bachelor of Science - E Commerce Supply Chain Management
Algonquin College
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