Zainab Taing
Saint-Laurent,QC
Summary
Resourceful Project Manager with 8+ years of experience in the field adept at planning, directing and maintaining continuous operations in various departments. Experienced collaborating with various stakeholders and vendors with special focus on managing outsourced vendor relationships. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
Work History
Project Manager II
TELUS Mobility
01.2019 - 09.2023
- Developed and implemented project plans and budgets to ensure successful execution.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
Project Manager I
TELUS Mobility
01.2016 - 01.2019
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Met project deadlines without sacrificing build quality or workplace safety.
User Acceptance Tester
TELUS Mobility
01.2015 - 01.2016
- Supported the development of high-quality products, performing extensive functional, integration, system, regression, performance, compatibility tests on various platforms.
- Delivered exceptional results by adhering to strict deadlines while maintaining high standards of accuracy and precision in testing activities.
- Developed and maintained defect databases for known issues.
- Collaborated with cross-functional teams to develop comprehensive test plans, improving overall product quality.
Channel Care Help Desk
TELUS Mobility
01.2013 - 01.2016
- Improved overall system stability by proactively identifying potential issues through monitoring tools and reporting them to the IT team.
- Participated in ongoing professional development activities to stay current on industry best practices and emerging technologies relevant to the help desk role.
- Coached and trained call center agents on functions, features and basic troubleshooting of processes and software.
- Collaborated with IT team members to identify recurring issues and develop proactive strategies.
Education
Vanier College
Rosemere High School
Lauren Hill Academy
Skills
- Detail Oriented
- Agile Methodologies
- Coaching and Mentoring
- Relationship Building
- Cross-Functional Collaboration
- Project planning and development
Languages
English
French
Timeline
Project Manager II
TELUS Mobility
01.2019 - 09.2023
Project Manager I
TELUS Mobility
01.2016 - 01.2019
User Acceptance Tester
TELUS Mobility
01.2015 - 01.2016
Channel Care Help Desk
TELUS Mobility
01.2013 - 01.2016
Vanier College
Rosemere High School
Lauren Hill Academy
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