Zainab Sakhi
North York,Canada
Summary
Retail and customer service professional with 6+ years of experience in sales, cash handling, and working in fast-paced stores. Known for building strong customer relationships, upselling products, and keeping the store organized. I’m reliable, great with people, and confident using POS systems while supporting team goals and providing a positive shopping experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate | Cashier
Marshalls
01.2023 - 01.2024
- Operated POS systems for debit, credit, and cash transactions with 99% accuracy.
- Managed front desk responsibilities including greeting customers and answering product-related inquiries.
- Collaborated with team members to meet store sales goals and maintain a clean, organized retail environment.
- Enhanced customer experience through attentive service, leading to noticeable increases in repeat business and positive feedback.
Sales Associate
Pandora Jewelry
01.2019 - 01.2020
- Engaged with customers to present product offerings and provide personalized recommendations.
- Increased purchase totals through strategic upselling.
- Ensured high standards of visual merchandising and product display.
Cashier/Waitress
Naan & Kabob
01.2018 - 01.2019
- Handled customer orders and POS transactions with efficiency and attention to detail.
- Supported front-of-house operations including table service and resolving customer concerns.
- Maintained opening and closing procedures and ensured readiness of all equipment.
Cashier | Sales Associate
Shoppers Drug Mart
01.2017 - 01.2018
- Processed merchandise at checkout and provided friendly customer assistance.
- Maintained organized and clean checkout and stock areas.
- Supported promotional events to enhance customer experience.
Market Research Interviewer
Numeris
01.2015 - 01.2017
- Conducted phone-based surveys and collected confidential research data.
- Improved communication skills by engaging with diverse respondents.
- Managed appointment scheduling and follow-ups with accuracy.
Education
BA - Global Heath
York University
01.2024
Skills
- Retail Sales & Upselling
- Customer Service & Relationship Building
- POS Systems (Square, EFT, Debit/Credit, Cash)
- Product Knowledge & Recommendations
- Conflict Resolution & Returns
- Time Management & Multitasking
- Visual Merchandising & Store Presentation
- Social Media & Digital Promotion
- Team Collaboration
Languages
English
Farsi
Certification
- WHMIS Certification
- EYER Program Certification
Timeline
Sales Associate | Cashier
Marshalls
01.2023 - 01.2024
Sales Associate
Pandora Jewelry
01.2019 - 01.2020
Cashier/Waitress
Naan & Kabob
01.2018 - 01.2019
Cashier | Sales Associate
Shoppers Drug Mart
01.2017 - 01.2018
Market Research Interviewer
Numeris
01.2015 - 01.2017
BA - Global Heath
York University