ZAINAB OLANIYI
Calgary,AB
Summary
An ambitious graduate of International Hospitality Management with a passion for tourism. A quick learner, who enthusiastically takes on new challenges, works well in a team, demonstrates strong work ethic and is also able to lead and follow where necessary. Knowledgeable with expertise in the restaurant and hotel industry. Proven track record of consistently meeting and exceeding customer expectations and improving operational efficiency. Committed to creating an enjoyable and positive work environment for all employees.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Concentrix
Remote
10.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
LINE COOK
Boston Pizza
06.2021 - 11.2023
- Setting up cook stations and stocking them with the necessary prep supplies
- Preparing food on the line as needed
- Memorizing recipes, procedures, and standard portion sizes
- Maintaining freshness of product and rotating old products out
- Working with a team of cooks to handle varying levels of activity
- Keeping station clean by following all kitchen health and safety regulations and guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
HOUSEKEEPER
Holiday Inn Express and Suites
04.2021 - 04.2022
- Cleaning guestrooms mid-stay and after departure
- Making beds
- Replacing dirty linens and towels with clean ones
- Organizing and stocking housekeeping carts
- Restocking room supplies
- Responding to guest enquiries and requests
- Following all company safety and security procedures.
BAKER
Lilygates Cake
08.2019 - 10.2020
- Assisted head baker in creating new recipes
- Determined the ingredients needed to bake goods
- Ordered raw supplies ahead to avoid shortages
- Kept the production area safe and hygienic
- Reported any baking equipment problems to management.
SALES REPRESENTATIVE
Akfahz Autos
07.2018 - 08.2019
- Worked with customers through the processes of car sales
- Answered customers' questions about car prices and availability
- Assisted staff with their day-to-day operations to achieve top performances
- Collected client's data and sent to finance department
- Built strong relationship with clients.
Education
INTERNATIONAL HOSPITALITY MANAGEMENT -
Holland College
05.2022
BACHELOR OF SCIENCE EDUCATION IN HUMAN KINETICS AND HEALTH EDUCATION -
Kwara State University
01.2018
EMERIT FRONT DESK AGENT -
01.2021
Skills
- Time Management
- Growth Focus
- Attitude With Excellent Written And Verbal Communication Skills
- Calm In Stressful Situations
- Highly Motivated, Can Work Perfectly In Teams And Adhere To The Planned Development
- Intimate Familiarity With Mobile Devices And Social Media Platforms
- Meticulous Attention To Detail
- Immaculate Telephone Manners
- Call Center Customer Service
- Customer Service
- Complaint Resolution
- Interpersonal Skills
- Verbal and Written Communication
- Calm Disposition
Volunteer Experience
TICKETING SUPERVISOR, Charlottetown, PE, Canada Winter games, 02/01/23, 02/01/23, Investigated complaints from customers related to their purchased tickets or services received., Worked effectively as part of a team to ensure customer satisfaction goals were met., Researched alternate solutions when necessary to meet customer needs., Monitored inventory levels of ticket stock and ensured sufficient supply was maintained., Demonstrated the ability to multi-task and prioritize tasks accordingly., Processed payments for tickets using various payment methods., Assisted in training new staff members on ticketing procedures., Developed strong communication skills to efficiently interact with customers.
Timeline
Call Center Representative
Concentrix
10.2023 - Current
LINE COOK
Boston Pizza
06.2021 - 11.2023
HOUSEKEEPER
Holiday Inn Express and Suites
04.2021 - 04.2022
BAKER
Lilygates Cake
08.2019 - 10.2020
SALES REPRESENTATIVE
Akfahz Autos
07.2018 - 08.2019
INTERNATIONAL HOSPITALITY MANAGEMENT -
Holland College
BACHELOR OF SCIENCE EDUCATION IN HUMAN KINETICS AND HEALTH EDUCATION -
Kwara State University