Zainab Moolla
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability.
Overview
16
16
years of professional experience
Work History
Cleaning (Independent Contractor)
Independent
06.2018 - 07.2023
- Developed good long term relations with clients.
- Acquired contracts through various contacts and listing's.
- Stocked all supplies as needed.
- Conducted each job in a friendly positive and upbeat manner.
- Insured fair negotiations for both parties regarding pay rate, scheduling and deadlines.
- Met deadlines in a timely manner, and managed time effectively.
Customer Solutions Expert
Shaw Communications Inc
01.2011 - 04.2013
- Handled inbound and outbound calling.
- Managed existing accounts and creating new accounts for new clients.
- Informed customers about the current promotions offered to both new and existing accounts.
- Applied solutions and suitable packages based on the customers needs.
- Handled banking information, credit, personal data.
Sales Associate
Walmart
05.2010 - 11.2010
- Stocked merchandise and managed inventory for assigned department
- Supported customers with baby equipment orders
- Prepared registry and validated details with customer
- Knowledgeable on baby brands and product features ( i.e organic, non organic, soothing)
Cashier
Tim Hotons
01.2008 - 04.2008
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Cash handling
- Prepared food items on the menu
- Worked under high paced environment
- Cleaning duties
Education
Medical Major /HUC - Medical Administrative Assistant
NorQuest College
Edmonton, AB04.2019
GED -
NorQuest College
Edmonton, AB06.2018
Skills
- Excellent verbal, and written communication skills
- Ability to use time efficiently, organized, attention to details, follow direction, and multi task
- Receiving and Inputting personal and banking related information in a professional manner
- Used different software in a customer service environment, as well as medical felid
- Worked in a face paced environment, great team building skills, and works well independently and in a group environment
Skills
Keyboarding minimum 45 wpm, communication with customers in outbound calls, customer care and specific troubleshooting , clients to acquire contracts and keep long existing relationships, and patients in a hospital environment, keeping a professional work environment, prioritizing work in a timely manner.
Timeline
Cleaning (Independent Contractor)
Independent
06.2018 - 07.2023
Customer Solutions Expert
Shaw Communications Inc
01.2011 - 04.2013
Sales Associate
Walmart
05.2010 - 11.2010
Cashier
Tim Hotons
01.2008 - 04.2008
Medical Major /HUC - Medical Administrative Assistant
NorQuest College
GED -
NorQuest College
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