Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Zainab Lahsaien

Edmonton

Summary


Customer service professional with proven ability to drive sales, build strong client relationships, and deliver exceptional service in hospitality, banking, and administration. Multilingual (English, French, Arabic, Spanish, and Korean) with the ability to connect with diverse clientele. Known for handling all types of customer situations with professionalism and empathy, resolving conflicts effectively, and maintaining a customer-first mindset. Recognized for collaborative teamwork, adaptability, reliability, and achieving results through both service excellence and upselling techniques.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Sales and Service Expert

SFMarketing
07.2023 - 06.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Handled transactions efficiently, ensuring smooth checkout processes.
  • Resolved customer issues through effective problem-solving techniques.
  • Coordinated with team members to streamline service delivery and enhance customer satisfaction.
  • Processed incoming returns efficiently, ensuring accurate assessment of product condition.
  • Assisted in maintaining optimal stock levels through regular inventory checks and reorder recommendations.

Assistant Manager

Sen's
01.2019 - 05.2023
  • Developed and implemented operational strategies to enhance team productivity.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Trained and mentored junior staff on company policies and best practices.
  • Coordinated scheduling to optimize workforce efficiency during peak periods.
  • Supervised daily cash operations and ensured compliance with company policies.

Front Desk Receptionist

Double Tree Hotel By Hilton
05.2022 - 10.2022
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Assisted visitors by providing information about services and facilities.
  • Coordinated appointment scheduling and maintained organized booking systems.
  • Handled incoming calls, directing inquiries to appropriate departments promptly.

Sales Associate

Louis Vuitton
05.2014 - 06.2016
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Managed inventory levels through regular stock assessments and restocking initiatives.
  • Streamlined checkout processes, resulting in improved transaction efficiency and customer satisfaction.
  • Developed product knowledge training materials for new sales associates to expedite onboarding.

Education

Associate of Science - Electrical, Electronics And Communications Engineering

Collège La Cité
04-2023

Skills

  • Organization
  • Financial transactions
  • Warranty services
  • CRM software
  • Audit support
  • Digital electronics
  • Troubleshooting
  • Electromechanical assembly
  • Equipment installation
  • Hardware diagnostics
  • C proficiency
  • Object-oriented programming

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 5 staff members.

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Korean
Limited Working

Certification


· Cybersecurity: Hacker Exposure Course – Jan 2023

· Web Design: HTML Coding for Beginners – Jan 2023

· WHMIS 2015 Certification – Nov 2022

· Worker Health & Safety Awareness – Nov 2022

Timeline

Customer Sales and Service Expert

SFMarketing
07.2023 - 06.2025

Front Desk Receptionist

Double Tree Hotel By Hilton
05.2022 - 10.2022

Assistant Manager

Sen's
01.2019 - 05.2023

Sales Associate

Louis Vuitton
05.2014 - 06.2016

Associate of Science - Electrical, Electronics And Communications Engineering

Collège La Cité

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Zainab Lahsaien