ZAINAB KURESHI
Scarborough
Summary
Dedicated and results-driven health care management professional with over Three years of experience overseeing clinic operations, staff coordination, and patient services in fast-paced healthcare environments. Skilled in streamlining administrative processes, optimizing resource allocation, and ensuring compliance with healthcare regulations such as PHIPA. Strong leadership and communication skills with a commitment to delivering high-quality, patient-centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist (Volunteer)
Golfdale Walk-in Clinic
12.2024 - 02.2025
- Greet and check in patients in a warm, professional manner.
- Answer phone calls and respond to emails; schedule, reschedule, and cancel appointments.
- Manage patient flow in the clinic and maintain appointment calendar.
- Collect and verify patient information (health card, insurance, contact details).
Front Desk Receptionist
Railway Government Hospital
01.2022 - 05.2023
- Greet patients and visitors in a courteous, professional manner.
- Check in and check out patients for outpatient appointments or consultations.
- Provide information and directions to departments, clinics, or services.
- Confirm, cancel, or reschedule appointments as needed.
- Coordinate with doctors, nurses, and departments for appointment logistic
Lab technician
Pathology laboratory
06.2021 - 01.2022
- Organized lab test solutions,compounds and Reagents.
- Accurately recorded and reported test results
- Sanitized work sanitations and instruments to Avoid cross contamination.
- Produced and submitted laboratory document and reports per compliance requirements.
Education
Diploma - Health Care Management
Northern pures campus
Scarborough, ON09.2023
Bachelor’s degree - Microbiology
Daulat usha College
Valsad04.2021
Skills
- Laboratory Procedures
- Quality Assurance
- Time Management
- Analyzing
- Teamwork
- Administrative skills
- Understanding of Medical Terminology
Languages
English
Certification
Pre health science and Health care management
Patient Safety Essentials
Timeline
Front Desk Receptionist (Volunteer)
Golfdale Walk-in Clinic
12.2024 - 02.2025
Front Desk Receptionist
Railway Government Hospital
01.2022 - 05.2023
Lab technician
Pathology laboratory
06.2021 - 01.2022
Bachelor’s degree - Microbiology
Daulat usha College
Diploma - Health Care Management
Northern pures campus
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