ZAINAB KEJI SULAIMON
York,Canada
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Bell Telecommunication Service
Toronto, Ontario
05.2023 - 01.2025
- Handled customer complaints efficiently and with professionalism.
- Answered customer inquiries over the phone and via email.
- Ensured compliance with data protection regulations when handling customer information.
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
Customer Service Representative
Rogers Communication Company
Toronto, Ontario
08.2022 - 02.2023
- Delivered exceptional customer service to address customer complaints promptly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Exhibited high level of professionalism when addressing challenging customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Humber College
Toronto, ON08-2022
Skills
- Time management
- Team collaboration
- Data protection
- Complaint resolution
- Service upgrades
- Technical support
- Customer feedback
- Communication skills
- Conflict resolution
- Active listening
Languages
English
Full Professional
Timeline
Customer Care Representative
Bell Telecommunication Service
05.2023 - 01.2025
Customer Service Representative
Rogers Communication Company
08.2022 - 02.2023
High School Diploma -
Humber College
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