Zainab Fatima
Summary
Experienced Car Sales Consultant with a strong focus on building lasting relationships with customers. Proficient in understanding their preferences and guiding them through the car buying process with expertise in product knowledge and financing options. Committed to delivering exceptional customer service with integrity and professionalism. Skilled in collaboration with team members to ensure a seamless experience for customers and contribute to the overall success of the dealership.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Willowdale Subaru
07.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Sales Consultant
Subaru Of Brampton
09.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Service Advisor
Subaru Of Brampton
09.2022 - 09.2023
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using the knowledge of our products and services to sell or provide in depth information about available parts and service options to customers
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pickup
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
- Managing and overseeing the dealership's workflow and schedule
- Calling customers to advise them about service changes or car pick-up times
- Maintaining positive customer relationships to ensure repeat business
- Ensuring all details on services rendered and costs are related to customersand processing their payments.
Pharmacy Assistant
Shoppers Drug Mart
06.2016 - 02.2022
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
- Enter patient profiles and prescriptions into medication software system
- Maintain updated records such as pharmacy files, patient profiles, charge system files, inventories, and poison or controlled drug registries
- Provided customer service and support, responded to customer inquiries and questions, resolved customer problems
- Regularly completed paperwork and documented prescription and insurance billing information
- Managed and monitored inventory of pharmacy supplies and tools, ordered new supplies when necessary
- Data entry, filling, stocking, blister packs and cashier.
Education
OMVIC -
Georgian College
09.2023
High School Diploma - undefined
Timmins High Vocational School
Timmins, ON06.2019
Skills
- Communication
- Customer Service
- Active listening
- Negotiation
- Product Knowledge
- Work Ethic
- Customer Loyalty
- Marketing
- Self Motivation
- Persuasive Skills
- Problem Solving
- Confidence
- Time Management
- Adaptability
Software
- CDK
- VIN 360
- X-TIME
- DELTA
License
Valid Ontario driver's G Licence acquired on January 2016.
Volunteer Experience
- Science Timmins at St Mary's Garden, Science Camp (2016)
- Terry Fox Run (2016-2019)
- Collector For Food Drive (2017-2019)
- Red Cross (2016-2019)
- First Aid Responders (2020)
Accomplishments
- Honor Roll - Ross Beattie (2012)
- Honeywell Environment Competition - Second Place in Northern ON (2010)
- Honor Roll - THVS (2017)
- Honor Roll - THVS (2018)
- Honor Roll - THVS (2019)
Languages
English
Native or Bilingual
Punjabi
Full Professional
Urdu
Full Professional
Timeline
Sales Consultant
Willowdale Subaru
07.2024 - Current
Sales Consultant
Subaru Of Brampton
09.2023 - Current
Service Advisor
Subaru Of Brampton
09.2022 - 09.2023
Pharmacy Assistant
Shoppers Drug Mart
06.2016 - 02.2022
High School Diploma - undefined
Timmins High Vocational School
OMVIC -
Georgian College
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