Zainab Farhat
Toronto,ON
Summary
Results-driven and customer-focused Store Manager with over 8 years of experience in retail operations, team leadership, and sales management. Proven expertise in forecasting, budget management, and driving store profitability while delivering exceptional customer service. Adept at recruiting, training, and motivating teams to achieve performance targets and maintain high levels of customer satisfaction. Skilled in inventory management, visual merchandising, and implementing effective sales strategies to enhance the customer experience. Strong communicator and problem-solver, with a solid track record of optimizing store operations and exceeding business objectives. Passionate about creating positive and motivating environments that encourage staff growth and customer loyalty.
Overview
3
3
years of professional experience
Work History
Store Manager
COSMOPROF
Toronto, Ontario
08.2023 - 12.2024
- Forecasted sales and payroll in collaboration with the District Manager to drive store results, ensuring the store operated within budgetary goals while meeting sales targets. Monitored daily, weekly, and monthly sales results, communicating these to staff members to align team efforts with the store’s objectives.
- Developed strategies to grow the business by leveraging the customer loyalty program, executing in-store events, sharing product knowledge, and promoting services. Created a culture of loyalty and client retention through targeted initiatives and personalized customer experiences.
- Maintained optimum store staffing levels to ensure an exceptional client experience while adhering to budgetary constraints. Managed the recruitment, interview, and hiring process for all positions, including leadership roles, ensuring alignment with business needs. Trained, coached, and delegated responsibilities to Assistant Managers and Supervisors to cultivate leadership and business skills across the team.
- Made strategic and innovative merchandising decisions to drive business growth and optimize the in-store experience. Conducted regular inventories and maintained accurate inventory records, addressing any inventory discrepancies and ensuring stock availability in a timely manner.
Operations Manager, Customer Experience
Superstore
Toronto, Ontario
07.2021 - 07.2023
- Directed the recruitment, training, and development of staff to ensure the store operated with a highly skilled and motivated team. Managed staffing levels to meet customer demand while adhering to budgetary goals. Provided ongoing coaching, performance feedback, and development plans to build leadership potential within the team, including Assistant Managers and Supervisors.
- Led the execution of customer experience initiatives by implementing strategies to enhance service levels and customer engagement. Focused on delivering personalized, high-quality service that exceeded customer expectations, ensuring repeat business and positive brand loyalty. Coordinated in-store promotions, loyalty programs, and product training to maintain a strong customer focus.
- Optimized inventory management and store presentation to support a seamless shopping experience. Ensured accurate stock levels and availability by conducting regular inventories and addressing any discrepancies. Worked with the team to implement visual merchandising standards that aligned with Hudson's Bay’s branding, improving product visibility and store aesthetics to increase sales.
- Managed store operations and performance by collaborating with district leadership to forecast sales and manage payroll, ensuring the store met both sales targets and operational KPIs. Monitored daily, weekly, and monthly performance data to ensure alignment with business goals and adjusted strategies when necessary to optimize results.
Education
BACHELORS - RETAIL MANAGEMENT
University of Toronto
Toronto, ON06-2021
Skills
- Operational Efficiency & Problem-Solving
- Visual Merchandising & Store Presentation
- Inventory & Stock Management
- Team Leadership & Staff Development
- Sales & Profitability Management
- Customer Service Excellence
Timeline
Store Manager
COSMOPROF
08.2023 - 12.2024
Operations Manager, Customer Experience
Superstore
07.2021 - 07.2023
BACHELORS - RETAIL MANAGEMENT
University of Toronto
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