Zainab Bushra
Toronto,ON
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through customer service experience.
Overview
14
14
years of professional experience
Work History
Key Holder
The Children's Place
09.2022 - 01.2024
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Ensured compliance with company policies and procedures, maintaining safe and secure work environment for all staff members.
- Assisted in hiring and training new employees, fostering collaborative team atmosphere.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Sales Associate
The Children's Place
01.2019 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Top Save the Sale associate by doing 5 orders per day.
Customer Experience Advisor
FINCA Microfinance Bank
03.2010 - 06.2013
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication channels for improved customer interactions and response times.
- Collaborated with team members to optimize workflow processes and increase overall efficiency.
- Provided personalized support, ensuring positive experience for each customer interaction.
- Maintained detailed records of customer interactions, allowing for data-driven decision-making and targeted support strategies.
- Collaborated with cross-functional teams to improve overall customer experience across various touchpoints.
- Participated in special projects aimed at enhancing customer experience, including execution of pilot programs and refinement of new policies and procedures.
Education
Bachelor of Science -
Punjab University,Pakistan
Islamabad,PakistanMasters in Public Administration -
Quaid-e-Azam University, Pakistan
Islamabad, PakistanCustomer Service And Cashier Training
The Neighbourhood Organization (TNO)
Toronto, ONInternship - Administration And Human Resource Management
SECP
Islamabad, PkSkills
- Customer Service Management
- Payroll and Scheduling
- Promotional Planning
- Team Training and Development
- Loss Prevention
- Team leadership
- Performance evaluation
- Conflict resolution
- Interpersonal skills
- Organizational skills
- Analytical thinking
- Manage Budgets
- Microsoft Excel
- Inventory Monitoring
- Judgment and Decision-Making
- Critical Thinking
Languages
English
Professional Working
Urdu
Native or Bilingual
Punjabi
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Key Holder
The Children's Place
09.2022 - 01.2024
Sales Associate
The Children's Place
01.2019 - 08.2022
Customer Experience Advisor
FINCA Microfinance Bank
03.2010 - 06.2013
Bachelor of Science -
Punjab University,Pakistan
Masters in Public Administration -
Quaid-e-Azam University, Pakistan
Customer Service And Cashier Training
The Neighbourhood Organization (TNO)
Internship - Administration And Human Resource Management
SECP
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