Zainab Aziz
Kent ,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
01.2024 - Current
- Achieving excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthening client relationships by providing personalized banking solutions and excellent customer service.
- Maintaining up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Answering customer questions and explaining available services such as deposit accounts, bonds, and securities.
- Facilitating customer transactions, including deposits, withdrawals and transfers.
- Assisting clients in navigating complex banking services, making their banking experience smoother.
- Activating new accounts and issued customer identification numbers.
Customer Service Agent
Air Canada, Seattle–Tacoma International Airport
10.2023 - 05.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Receptionist
Stratton Amenities
08.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Dari/ Pashto Medical Interpreter
Premier Health Clinic
01.2023 - 05.2023
- Interpreted critical medical advice and information given by the medical staff into equivalent terminology in the patient's native language
- Established and maintained quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees
- Maintained strict patient confidentiality in accordance with clinical policies and standards
- Provided occasional services outside of normal working hours on as as-needed basis.
Admin Supervisor
Abu Dhabi Humanitarian Camp
10.2021 - 01.2023
- Assisted in reviewing daily duties of employees to ensure that quality standards are being met and proper procedures are being followed
- Provided guidance to employees in handling errors, problems, complaints and disputes
- Prepared the work schedules and duty assignments
- Assisted the manager for the Employee recruitment, including interviews and hiring
- Interpreted and explained work procedures and policies to staff
- Performed employee's evaluations and made recommendations to on personnel actions, such as promotions or firing
- Prepared and managed reports, manuals, correspondence and other documents using a database or word processing
- Worked with other supervisors to coordinate workplace activities with other departments, units or teams
- Maintained good records, including inventory, personnel, orders, supplies, and maintenance documentation
Education
Associate of Science - Nursing
Green River Community College
Auburn, WA04.2026
High School Diploma -
Sultan Razia High School
08.2021
Associate of Science - IHAP Program Cer
Seattle Jobs
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Financial Services
- Professional Customer Service
- Time Management
- Organization skills
- Data Entry
- Telephone skills
- Resourceful multitasking
Accomplishments
- Business Entrepreneurship,
- Idea Sourcing,
- Business Plan and
- Mental Health.
Participated in trainings such as:
Certification
- IHAP Program Certified for Medical Training - Sep, 2023 to Oct, 2023
Timeline
Relationship Banker
Bank of America
01.2024 - Current
Customer Service Agent
Air Canada, Seattle–Tacoma International Airport
10.2023 - 05.2024
Receptionist
Stratton Amenities
08.2023 - 09.2023
Dari/ Pashto Medical Interpreter
Premier Health Clinic
01.2023 - 05.2023
Admin Supervisor
Abu Dhabi Humanitarian Camp
10.2021 - 01.2023
Associate of Science - Nursing
Green River Community College
High School Diploma -
Sultan Razia High School
Associate of Science - IHAP Program Cer
Seattle Jobs
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