Zainab Almukhtar
Halifax,Canada
Summary
Background in health systems research, policy evaluation, and healthcare information systems. Hold a doctoral degree in Management Science with a focus on healthcare and bring extensive experience in applied health analytics, business process evaluation, and information management. Proficient in gathering requirements, conducting data analysis, supporting system users, and collaborating with a wide range of stakeholders across healthcare settings. Strong ability to translate complex analytics into clear reports and deliver precise, timely results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Research Associate
Saint Mary's University, Department of Management Science
01.2021
- Developed optimization and cost models for mental health service planning using healthcare datasets and wrote and wrote a report.
- Conducted system analysis, data retrieval, and reporting to support decision making in clinical contexts.
- Coordinated teams on interdisciplinary projects, documenting workflows and technical requirements.
- Liaised with stakeholders from healthcare organizations to deliver strategic outcomes and align the outcome of Healthcare Access project with operational requirements.
Research Associate
Canadian Centre for Policy Alternatives
01.2020
- Designed and managed surveys and interviews, coded, transcribed and analyzed results using SPSS.
- Produced evidence-based policy reports including data visualization using NVIVO.
- Co-authored the report 'Cooking, Cleaning, and Caring: COVID-19 and Immigrant Women in Nova Scotia', cited in provincial policy discussions.
Administrative Assistant, Research Ethics Office
Saint Mary's University
01.2015
- Reviewed research ethics applications for accuracy and adherence to GCP and TCPS2.
- Supported system users by troubleshooting errors in applications and assisting with technical documentation.
- Maintained project workflows and records with accuracy and efficiency.
Technical Customer Support
Minacs
01.2014
- Provided technical support to customers on the use of system application for the company.
- Initiated new records and set customer accounts.
- Documented and troubleshoot system errors and provided solutions.
- Collected and integrated data of customer request and system errors and presented and visualized this data.
Technical System Support Specialist, Online Learning
Mount Saint Vincent University
01.2013
- Provided technical support for users of Moodle platforms.
- Answered questions and provided solutions on system and software issues.
- Collected data on issues with the Moodle systems and summarized solutions for main system malfunction.
- Researched documents and collected information on troubleshooting of Moodle platforms.
Adjunct Professor and Researcher
Cape Breton University
01.2025 - Current
- Conduct research on mental health and healthcare systems with emphasis on data-driven service design and outcomes.
- Applied mixed methods and data analysis related to healthcare research such as the research on access to primary and mental healthcare.
- Cooperated with These Hands Academy on research projects on the application of digital health tools and standardization methods.
- Gathered system requirements, managed multiple and applied advanced analysis tools including R and SPSS.
- Troubleshot data inconsistencies and documented solutions to improve performance.
- Partnered with the Nancy Dingwall Centre to integrate evidence-based approaches into health service delivery.
Assistant Professor (Contract)
Cape Breton University
01.2023 - 01.2025
- Designed and delivered courses in healthcare analytics, quantitative methods, and applied information systems.
- Supervised project analyzing healthcare data to research access issues in health systems with results being presented in two conferences.
- Ensured data integrity and compliance with research ethics protocols and wrote research ethics applications.
- Collaborated with the organization POT to lead student research projects on the impact of point of care testing on healthcare outcomes.
Research Assistant
Saint Mary's University
01.2017 - 01.2018
- Supported public health projects by managing survey systems, cleaning and analyzing datasets, and producing reports.
- Prepared ethics submissions and maintained compliance records in coordination with research teams.
- Conducted literature reviews and contributed to manuscripts on healthcare access and quality.
Education
PhD - Management Science (Healthcare Focus)
Saint Mary's University
01.2023
MSc - Control and Systems Engineering
BSc - Control and Systems Engineering
Master of Technology Entrepreneurship and Innovation - undefined
Saint Mary's University
01.2016
Skills
- Systems analysis, requirement gathering, documentation, and workflow design
- Business analysis and stakeholder engagement in healthcare environments
- Data analysis, management and retrieval using R, SPSS, Tableau, Excel and Power BI
- Troubleshooting and system support for healthcare, business and academic applications
- Preparation and submission of research ethics applications with compliance and knowledge of TCPS2
- Project management, and coordination including timelines, deliverables, and user communication
- Knowledge translation through reports, system documentation, and training materials
- Scientific writing
- Literature reviews
- Ethics compliance
- Data interpretation
- Research and analysis
- Progress reporting
- Data collection
- Technical report writing
- Quantitative research
- Tableau expertise
- R programming
- Experimental design
- Documentation skills
- Technical writing
- Research planning
- Inventory assessments
- Inventory reviews
- Reporting standards
- Hypothesis testing
- Qualitative research
- Protocol development
- CRM tracking
- Computer programming
- Survey design
- Questionnaire building
- [Type] analysis
- Statistical modeling
- Grant writing
- Participant screening
- Mendeley proficiency
- Project management
- Search engine optimization
- Fieldwork experience
- Machine learning
- Documentation
- SPSS software
- Source verification
- Applied data analytics
- Participant recruitment
- Data extraction
- Telephone surveying
- Research methodology
- Literature review
- Data analysis
- Critical thinking
- Qualitative and quantitative research
- Strong work ethic
- Data collection and organization
- MS office
Accomplishments
Received the Kevin Vessey Applied Healthcare Award for my research on healthcare design and policy, 2023
Received the NS Health Foundation Award for my research project on the access and quality of mental heath services in Canada, 2018.
Conducting impactful research collaborative projects on Early Waring SIgns and AIT use.
Languages
English
Full Professional
Certification
- Health Information Certified Associate, Canadian Health Information Management Association, 2025
- AI Readiness and Governance, Canadian Health Information Management Association, 2025
- Systems Thinking in Public Health, Johns Hopkins University, 2022
- Mental Health Literacy Update, 2018
- University Teaching Certificate, Saint Mary's University, 2018
- Medical terminology certificate
Timeline
Adjunct Professor and Researcher
Cape Breton University
01.2025 - Current
Assistant Professor (Contract)
Cape Breton University
01.2023 - 01.2025
Research Associate
Saint Mary's University, Department of Management Science
01.2021
Research Associate
Canadian Centre for Policy Alternatives
01.2020
Research Assistant
Saint Mary's University
01.2017 - 01.2018
Administrative Assistant, Research Ethics Office
Saint Mary's University
01.2015
Technical Customer Support
Minacs
01.2014
Technical System Support Specialist, Online Learning
Mount Saint Vincent University
01.2013
MSc - Control and Systems Engineering
BSc - Control and Systems Engineering
Master of Technology Entrepreneurship and Innovation - undefined
Saint Mary's University
PhD - Management Science (Healthcare Focus)
Saint Mary's University
Publications
- Almukhtar, Z., Eappen, P., Fasanmi, A. (2025). Culturally Inclusive Personalized Mental Health Services for University Youth. ASAC Conference, Waterloo
- Marshall, T., Almukhtar, Z. (2025). Balancing Standardization and Innovation in Healthcare. All Ireland Conference on Integrated Care, Dublin
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