Faiz Ahmad Qureshi
Markham,Canada
Summary
Overview
5
5
years of professional experience
Work History
Office Administrator
Good Friends Driving Institute
01.2022 - 11.2024
- Responding to approximately 10 or more client inquiries per day, creating staff schedules, maintaining organized filing systems, and producing precise and accurate financial records
- Played an integral role in ensuring the smooth running of the office on a day-to-day basis, by responding to client inquiries, managing and assisting administrative staff, and maintaining organized filing systems
- Produced and maintained a detailed record of financial transactions, payroll, and invoices
- Worked with staff members to produce virtual and in-person course schedules, overlooked any administrative projects and managed all other clerical duties
Information & Customer Service Assistant
Elections Ontario
09.2021 - 11.2021
- Greeted voters at the polling station and checked their identification to confirm eligibility.
- Helped voters with accessibility needs navigate to and from the voting area.
- Explained voting procedures, including privacy rules, accessibility options, and directions around the polling site.
- Assisted with maintaining an organized and efficient voting process to ensure a positive experience for all voters.
Campaign Manager
New Democratic Party
10.2021 - 10.2021
- Led a team of 10 people, organizing door-to-door and cold-calling campaigns to connect with residents, build support, and raise awareness for the Democratic Party.
- Worked closely with the Development Team to create and carry out strategies that boosted community engagement, increased voter registration, and promoted understanding of voting procedures.
- Coordinated events and outreach programs to strengthen relationships with the community and foster support for key initiatives.
Office Administrator
Global West Realty Brokerage
09.2020 - 09.2021
- Handled communication channels, directed inquiries, and helped organize agent schedules for client meetings, viewings, and open houses.
- Worked closely with mortgage brokers and other professionals to keep transactions moving smoothly, organized paperwork, and kept detailed CRM records to guide decision-making.
- Contributed to marketing efforts by preparing promotional materials, updating listings online, and helping onboard new staff with office procedures and client management systems.
Sales and Customer Service Representative
Freedom Mobile
06.2019 - 02.2021
- Effectively handled consumer information, addressed inquiries, and provided tailored solutions to enhance customer satisfaction
- Maintained a detailed understanding of products to evaluate customer profiles, promote offerings, and assist with purchases
- Resolved issues and managed complaints with professionalism, ensuring positive customer experiences
- Regularly achieved or surpassed sales goals by utilizing upselling and cross-selling techniques
- Assisted customers in selecting suitable products and services, achieving an average sales increase of 20% within 2 months
Education
Bachelor of Science Honors - Kinesiology And Health Sciences
York University
Toronto, ON01.2024
Ontario Secondary School Diploma -
Middlefield Collegiate Institute
Markham, ON01.2019
Skills
- Exceptional customer service and problem-solving abilities
- Strong organizational skills, including schedule management and report preparation
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Effective verbal and written communication
- Leadership and team supervision experience
- Skilled in prioritizing tasks and meeting deadlines
Timeline
Office Administrator
Good Friends Driving Institute
01.2022 - 11.2024
Campaign Manager
New Democratic Party
10.2021 - 10.2021
Information & Customer Service Assistant
Elections Ontario
09.2021 - 11.2021
Office Administrator
Global West Realty Brokerage
09.2020 - 09.2021
Sales and Customer Service Representative
Freedom Mobile
06.2019 - 02.2021
Ontario Secondary School Diploma -
Middlefield Collegiate Institute
Bachelor of Science Honors - Kinesiology And Health Sciences
York University
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