ZAINAB AHMED
Oshawa,Canada
Summary
Customer-focused and results-driven Customer Service Specialist with extensive experience in providing exceptional support and assistance to clients. Proficient in handling various customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Strong communication and problem-solving skills with a proven track record of exceeding performance targets.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Supervisor
Kareza Café
Oshawa, ON
12.2024 - Current
- Supervise and train multiple employees while managing daily café operations. Responsible for scheduling staff, overseeing workflows, and managing several employees at once during busy shifts. Handle conflict resolution, cash register organization, customer service concerns, inventory control, and staffing issues. Maintain a safe and organized work environment by identifying and reporting hazards and operational problems, while demonstrating strong leadership, communication, and organizational skills.
- Developed staff schedules to align with peak business hours and employee availability.
- Trained and mentored new staff on café procedures and customer service standards.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Demonstrated strong multitasking skills by managing multiple lines simultaneously for efficient call handling.
Photography Assistant
Photography Assistant
2019 - 2024
- Assisted photographers during sessions by supporting customers, guiding posing, and creating a comfortable experience. Set up and took down photography equipment, handled and maintained gear, and provided hands-on assistance to clients throughout sessions.
Pharmacy Assistant
Pharmacy One
2023 - 12.2023
- Dedicated and detail-oriented Pharmacy Assistant with experience in providing essential support to pharmacists and ensuring efficient pharmacy operations. Proficient in medication dispensing, inventory management, and customer service.
Teacher Assistant
Al Huda
09.2021 - 2022
- Dedicated and enthusiastic Teacher Assistant with a passion for supporting educators and facilitating student learning experiences. Committed to creating a positive and nurturing classroom environment where students can thrive academically and socially.
Education
High School Diploma - Health Sciences
Durham College/CFC
Oshawa, ONSkills
- Customer Relationship Management
- Communication (Verbal and Written)
- Problem Resolution
- Conflict Resolution
- Time Management
- Multitasking
- Team Collaboration
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
- Team building
- Policy enforcement
- Schedule development
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Ontario Food Handlers , 2025-2030
Timeline
Supervisor
Kareza Café
12.2024 - Current
Teacher Assistant
Al Huda
09.2021 - 2022
Photography Assistant
Photography Assistant
2019 - 2024
Pharmacy Assistant
Pharmacy One
2023 - 12.2023
High School Diploma - Health Sciences
Durham College/CFC