Zainab Abubakar
Administrative Assistant
Edmonton,Alberta
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
3
3
Certifications
1
1
Language
Work History
Customer Service Representative
Apps Cargo Terminals
11.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Data Entry.
- Manage customers' accounts.
- Communicate and coordinate with internal departments.
- Analyzed customer feedback to identify areas of improvement and recommend changes to senior management.
- Process orders, forms, applications and requests.
- Utilized customer service software to track customer interactions, manage cases, and generate reports.
Administrative Assistant
Lagos State Internal Revenue Service
11.2019 - 12.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Master of Science - Human Resource Management
Seneca College of Applied Arts And Technology
North York, ON 05.2001 -
Skills
Certification
Customer Service Tech
Timeline
Customer Service Representative
Apps Cargo Terminals
11.2023 - Current
Business Intelligence
06-2021
Customer Information Control Systems
04-2021
Customer Service Tech
03-2021
Administrative Assistant
Lagos State Internal Revenue Service
11.2019 - 12.2021
Master of Science - Human Resource Management
Seneca College of Applied Arts And Technology
05.2001 -
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