Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zaina Mohamed

Surrey,Canada

Summary

Polite and professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

3
3
years of professional experience

Work History

Call Center Agent

Teleperformance
07.2022 - 08.2023
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

Assistant Teacher

Egypt British International School
08.2020 - 08.2021
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Education

Bachelor's - Biomedical Engineering

Simon Fraser University
Burnaby, BC
2028

Skills

  • Call Center Operations
  • Customer communications
  • Problem-solving skills
  • Language Fluency
  • Customer Support
  • Fluent in Arabic

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Call Center Agent

Teleperformance
07.2022 - 08.2023

Assistant Teacher

Egypt British International School
08.2020 - 08.2021

Bachelor's - Biomedical Engineering

Simon Fraser University

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Zaina Mohamed