Zaina Karine
London,Canada
Summary
I'm a compassionate and reliable personal support worker dedicated to providing quality care and a safe, supportive environment. With strong communication skills, patience, and attention to detail, I assist clients with daily activities, promote independence, and support their overall well-being.
Overview
9
9
years of professional experience
Work History
BAKER & CUSTOMER SERVICE
Cinnaholic
04.2017 - Current
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties.
- Cleaned work surfaces throughout the day to always keep facility sanitary.
- Operated cash registers and processed payments accurately.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Prepared and baked cakes, cookies, pies, and desserts according to recipes.
- Trained fresh staff on proper baking methods and use of equipment.
PSW Placement
Highview Residences
06.2025 - 08.2025
- Assisted residents with daily living activities, promoting independence and comfort.
- supported residents living with Alzheimer's and dementia through patient, personal-centered care.
- Monitored vital signs and reported changes in resident conditions promptly.
- Assisted with bathing, feeding and dressing.
- maintained a safe, supportive environment while promoting dignity and respect.
PSW Placement
Henley Place
03.2025 - 05.2025
- Personal Care Assistance (feeding, bathing, dressing, grooming)
- Provided proper care and observation of patient's skin to prevent breakdown
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted clients with daily living activities, promoting independence and wellbeing.
MEDICAL OFFICE ASSISTANT
Oxford Walk-in Clinic
09.2023 - 11.2024
- Scheduled patient appointments, tests, and procedures in computerized scheduling system
- Used EMR software to manage patient records.
- Processed patient registration, medical forms, and release of information requests.
- Answered telephones to give information to callers, take messages, and transfer calls to proper individuals.
- Assisted physicians in preparing for examinations by gathering necessary supplies and equipment.
Customer Service Cashier
Wendy's
01.2020 - 04.2022
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Maintained knowledge of product offerings to provide informed recommendations to customers.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Certification - Personal Support Worker
Fanshawe College
London, ON08-2025
Diploma - Medical Office Assistance
ABM College
Calgary, AB11.2023
High School Diploma -
Catholic Central High School
London, ON07-2018
Skills
- Supporting mobility, transfers, and safe ambulation
- Verbal and written communication skills
- Pastry preparation
- Opening and closing duties
- Cleanliness standards
- Kitchen safety
- Food safety and sanitation
- Time management and multitasking
- Team player
- Attention to detail
- Time management
- Multitasking and organization
Certificates
- PSW - Fanshawe College 2025
- WHMIS - Fanshawe College 2025
- BLS (Heart &Stroke) - CprinLondon 2024
- Standard First Aid, CPR & AED - CprinLondon2024
Timeline
PSW Placement
Highview Residences
06.2025 - 08.2025
PSW Placement
Henley Place
03.2025 - 05.2025
MEDICAL OFFICE ASSISTANT
Oxford Walk-in Clinic
09.2023 - 11.2024
Customer Service Cashier
Wendy's
01.2020 - 04.2022
BAKER & CUSTOMER SERVICE
Cinnaholic
04.2017 - Current
Certification - Personal Support Worker
Fanshawe College
Diploma - Medical Office Assistance
ABM College
High School Diploma -
Catholic Central High School