Increased sales by offering advice on purchases and promoting additional products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Activated both contract and pre-paid wireless phones for multiple customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Retail Sales Manager
Rogers Wireless – Prime Communications
Vancouver, BC
01.2016 - 07.2019
Responsible for achieving all key business objectives including sales, revenue and customer experience
Ensures the team delivers top selling standards with every customer interaction
Effective organization and planning skills with the ability to schedule people and tasks
Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
Team Leader
Ismaili Volunteer Corps
01.2010 - 01.2018
Assist in the Security and Distribution department for large scale events including the World Partnership Walk and the Canadian Ismaili Games
Participate in set up and take down of large-scale community events.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Children Religion Teacher
Ismaili Volunteer Corps
Burnaby, BC
09.2015 - 06.2016
Designed and carried out lessons in accordance with approved religious curriculum
Prepared reports for parents and documented attendance and progress for administration.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Lumber Sales Associate
The Home Depot
Burnaby, BC
01.2014 - 01.2016
Describe features and benefits of merchandise
Communicate with customers effectively to learn about their projects and determine their needs
Explain steps required and products needed to complete their projects
Ensure a clean and safe work environment at all times.
Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
Scouts Leader
Burnaby Scouts
Burnaby, BC
01.2011 - 01.2015
Planned and organized scouting camping events and various fundraisers
Served as a mentor to younger members
Participated in a number of community events including the TD shoreline Cleanup and IV clean up at Mundy Park.
Education
Financial Services Diploma - Commerce and Business Education
Douglas College
05.2022
High School Diploma -
Mediated Learning Academy
Coquitlam, BC
05.2014
Skills
Ability to ensure high levels of customer satisfaction through excellent sales service obtained from 9 years of experience in sales
Ability to effectively communicate with customers and team members to create a positive and productive work environment
Proficient in all Microsoft Office programs
Timeline
Mobilist - The Mobile Shop
SDI Marketing
08.2019 - Current
Retail Sales Manager
Rogers Wireless – Prime Communications
01.2016 - 07.2019
Children Religion Teacher
Ismaili Volunteer Corps
09.2015 - 06.2016
Lumber Sales Associate
The Home Depot
01.2014 - 01.2016
Scouts Leader
Burnaby Scouts
01.2011 - 01.2015
Team Leader
Ismaili Volunteer Corps
01.2010 - 01.2018
Financial Services Diploma - Commerce and Business Education