Zain Javed
Brampton
Summary
Dedicated professional with extensive experience in customer service, strong communication abilities, and proven problem-solving skills. Committed to enhancing operational efficiency while delivering exceptional service and fostering positive relationships with diverse stakeholders. Eager to contribute to a team-oriented environment prioritizing community engagement and service excellence.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Porter Airlines
04.2024 - Current
- Assisted passengers with inquiries, check-in, and boarding processes
- Maintained accurate records and provided flight schedule information
- Organized and managed boarding processes, facilitating timely and orderly passenger boarding.
- Processed and filed daily paperwork, including flight records, load sheets, and incident reports.
- Prepared reports and maintained confidential passenger information in accordance with company policies.
- Trained and supported new team members, promoting service excellence and operational efficiency.
- Collaborated with ground operations, security, and flight crews to coordinate safe and timely departures.
TABULATOR DEPUTY RETURNING OFFICER
Elections Canada
02.2025 - 02.2025
- Set up and tested election technology
- Resolved technical issues and assisted electors with voting procedures
- Manage a large flow of electors within a voting location.
- Coordinated training sessions for election workers, enhancing operational efficiency and compliance.
- Mentored junior staff on best practices in electoral procedures, promoting knowledge sharing across teams.
PASSENGER SERVICE AGENT
Swissport
01.2022 - 01.2024
- Verified passenger documents, issued boarding passes, and managed baggage
- Provided flight status updates and assisted with special needs services
- Completed required documentation and reports, such as flight manifests and irregularity reports.
- Delivered professional, friendly, and efficient service in a fast-paced airport environment.
- Trained new staff on operational procedures and customer service best practices, improving team performance.
- Supported administrative functions such as scheduling, daily flight logs, and internal communication tracking.
PASSENGER SERVICE SPECIALIST
GtaDnata
01.2023 - 09.2023
- Coordinated gate operations, verified travel documents, and managed boarding processes
- Provided exceptional customer service while ensuring regulatory compliance
- Verified passenger documentation, visas, and travel eligibility in compliance with international and airline regulations.
- Provided VIP and premium-class assistance, ensuring elevated service standards in line with Emirates’ brand expectations.
- Trained in airline systems and operational software for passenger processing, baggage tracing, and flight coordination.
- Supported administrative duties such as data entry, report filing, and communication logs for station operations.
CUSTOMER SERVICE REPRESENTATIVE
Toys R Us
10.2019 - 07.2022
- Managed cash transactions and provided product recommendations
- Assist with store to store product transfer.
- Promoted store loyalty programs and upsold products, contributing to sales growth and customer retention.
- Trained and supported new team members in store procedures, customer service standards, and safety protocols.
- Managed high-volume customer interactions during peak periods while maintaining professionalism and attention to detail.
STUDENT AMBASSADOR
Louise Arbour Secondary School
09.2019 - 06.2021
- Gained experience in public speaking through leading workshops and presentations for new students.
- Collaborated with faculty to communicate student needs and feedback effectively.
- Mentored younger students, fostering leadership skills and confidence in their abilities.
- Led workshops on academic resources, improving student access to support services.
- Led campus tours for prospective students every semester.
TEACHER'S ASSISTANT
Stanley Mills Public School
01.2020 - 06.2020
- Identified student challenges and discussed corrective actions with lead teacher.
- Engaged students in extracurricular activities to enhance learning.
- Assisted with developing and implementing lesson plans.
- Maintained accurate attendance records, student progress reports, and classroom documentation.
- Maintained and organized classroom records, including attendance, student progress reports, and confidential files.
- Completed extensive paperwork accurately and efficiently, supporting teacher administrative tasks.
CREW MEMBER
McDonalds
03.2019 - 05.2019
- Follow food safety and hygiene practices to ensure product quality.
- Maintain cleanliness of work areas, and collaborate with team members to ensure smooth operations and timely service.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted in inventory management by restocking supplies, minimizing shortages during high-demand periods.
Education
No Degree - 911 EMERGENCY COMMUNICATION & DISPATCHING
Seneca Polytechnic College
08.2025
No Degree - HONOURS IN FLIGHT SERVICES & GROUND OPERATIONS
Seneca Polytechnic College
08.2024
OSSD - undefined
Louise Arbour Secondary School
06.2021
Skills
- Active listening
- Critical thinking
- Data entry
- Call management
- Administrative support
- Typing
- Multitasking
- Works Well Under Pressure
Timeline
TABULATOR DEPUTY RETURNING OFFICER
Elections Canada
02.2025 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Porter Airlines
04.2024 - Current
PASSENGER SERVICE SPECIALIST
GtaDnata
01.2023 - 09.2023
PASSENGER SERVICE AGENT
Swissport
01.2022 - 01.2024
TEACHER'S ASSISTANT
Stanley Mills Public School
01.2020 - 06.2020
CUSTOMER SERVICE REPRESENTATIVE
Toys R Us
10.2019 - 07.2022
STUDENT AMBASSADOR
Louise Arbour Secondary School
09.2019 - 06.2021
CREW MEMBER
McDonalds
03.2019 - 05.2019
OSSD - undefined
Louise Arbour Secondary School
No Degree - 911 EMERGENCY COMMUNICATION & DISPATCHING
Seneca Polytechnic College
No Degree - HONOURS IN FLIGHT SERVICES & GROUND OPERATIONS
Seneca Polytechnic College
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