Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Zain Alem

Ajax,Canada

Summary

Enthusiastic and customer-focused professional with over three years of experience in the fast food industry. Demonstrated expertise in thriving in fast-paced environments while providing exceptional service and ensuring seamless transactions. Committed to fostering teamwork and enhancing work efficiency, resulting in a positive dining experience for customers.

Work History

Part-time Member

Vanellis
  • Took customer orders with accuracy and provided friendly, efficient service, enhancing customer satisfaction.
  • Prepared menu items, ensuring adherence to quality standards, recipe guidelines, and portion control.
  • Maintained a clean and organized work environment throughout the shift, including comprehensive cleaning of the store before closing to uphold sanitation standards.
  • Demonstrated strong multitasking abilities, handling multiple orders and the cash register simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally, escalating issues to management when necessary


Team Member

McDonald’s
  • Preformed various roles across front counter, drive-thru, and kitchen operations, including taking orders, preparing food and beverages, and presenting customer orders to ensure efficient and seamless service
  • Provided excellent customer service by greeting customers and delivering attentive and efficient table service when requested.
  • Led team members during shifts, coordinating tasks and providing guidance to maintain work standards
  • Maintain cleanliness and organization in the kitchen area, including equipment, surfaces, and storage areas
  • Assist in training new kitchen crew members on food preparation techniques, safety procedures, and company policies
  • Worked effectively in fast-paced environments.

Education

Dental hygiene

Durham College
09.2024

Ontario College Certificate - Pre-Health Science to certificate & diploma

George Brown College
01.2024

Skills

  • Communication Skills
  • Work well under pressure and in fast-paced environments
  • Customer Service
  • Teamwork and Collaboration
  • Cash Handling
  • Customer Engagement
  • Crew Leadership
  • Strong Work Ethic

Accomplishments

  • Team Leader: Oversaw kitchen staff operations, ensuring smooth workflow and adherence to standards.
  • Crew Trainer: Trained new kitchen staff on kitchen procedures and best practices.
  • Employee of the Month: Acknowledged for good performance and dedication to quality service.

Languages

English
Arabic

Timeline

Ontario College Certificate - Pre-Health Science to certificate & diploma

George Brown College

Part-time Member

Vanellis

Team Member

McDonald’s

Dental hygiene

Durham College

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Zain Alem