Zaima Jarnaz Sujana
Saskatoon,Canada
Summary
Dynamic professional with a proven track record at Walmart, adept in customer service management and e-commerce. Excelled in high-pressure environments, demonstrating exceptional multitasking and time management skills. Achieved significant improvements in customer satisfaction and operational efficiency through effective team leadership and decision-making. Skilled in Microsoft tools and adept at learning new technologies swiftly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE AGENT
Executive Aviation
Saskatoon, SK
10.2024 - Current
- Ensuring our guests have a positive experience getting through the airport, including at check-in, baggage drop, gate operations and much more
- Created reports detailing customer interactions for management review.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
LEAD DEPARTMENT MANAGER/ SUPPORT MANAGER
Walmart
Saskatoon, SK
03.2023 - 05.2024
- Assist in providing direction and co-ordination of task completion as per communicated priorities from the store management team
- Assess the overall presentation of OMNI area, noting deficiencies for corrective action
- Delegate, assist and follow up on completion of daily OMNI activities
- Support with scheduling as needed
- Review, follow up and action any opportunities on key OMNI metrics
- Participating in the training and development of OMNI associates and department managers
- Contribute to a safe, clean and hazard free work environment through adherence to company policies and procedures
CUSTOMER SERVICE MANAGER
Walmart
Saskatoon, SK
12.2021 - 03.2023
- Ensured safe work processes and emergency procedures are followed
- Handled customers and associates' concerns and provided guidance as required
- Monitored all Front End associates, ensured proper coverage and coordinated breaks as well as provided assistance to outlying registers
- Provided training to associates on systems and company procedures
- Oversaw purchase, return and exchange transactions and assisted with the correction of errors where required, provided approvals and verified processes to meet company guidelines
- Ensured all EAS systems are functioning to standard
- Prepared registers for opening and closing daily and supported cashiers by providing change as needed, while maintaining front end cash levels and supported process by completing audits on register accuracy
- Oversaw and promoted all company sponsor programs and initiatives
Education
BIOMEDICAL SCIENCE -
University of Saskatchewan
Saskatoon08.2025
A-LEVELS - Physics, Chemistry, Biology, Mathematics
CAPSTONE SCHOOL
Dhaka08.2021
Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Time Management
- Computer Skills
- Fast Learner
- Management
- Sales
- MS office expert
- Customer Service
- Decision-making
Certification
- Certificate in Safe Food Handling (Level 1)
- Workplace First Aid Trained and Power Equipment Trained
Accomplishments
- Achieved multiple academic awards throughout secondary and high school.
- Volunteered in different government and nonprofit organizations.
- Participated and got awarded in various debate competitions.
References
- Amjad Chowdhury, Sasktel, chowdhuryamjad740@gmail.com, 6395250131
- Kazi Saud Zaman, Wilkie Homestead Inn, saudchowdhury23@gmail.com, 3068804727
- Ovidio Piraquive, TJX, ovidiopiraquive@gmail.com, 3065015975
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
CUSTOMER SERVICE AGENT
Executive Aviation
10.2024 - Current
LEAD DEPARTMENT MANAGER/ SUPPORT MANAGER
Walmart
03.2023 - 05.2024
CUSTOMER SERVICE MANAGER
Walmart
12.2021 - 03.2023
BIOMEDICAL SCIENCE -
University of Saskatchewan
A-LEVELS - Physics, Chemistry, Biology, Mathematics
CAPSTONE SCHOOL
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