Zaid Ifteqar Hussain
Mississauga,Canada
Summary
Information Technology professional with enterprise experience supporting Active Directory, Microsoft 365, Windows Server, and cloud-connected environments. Proven ability to administer user access, manage system configurations, automate tasks using PowerShell, and troubleshoot infrastructure issues to ensure system reliability and performance. Strong understanding of networking fundamentals, system administration, endpoint management, and IT operations within enterprise environments. Known for strong problem-solving ability, clear communication, and delivering dependable technical support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Ambassador Supervisor
Trillium Health Partners
Mississauga, ON, Canada
07.2025 - Current
- Supervise daily operations and coordinate staff to ensure smooth operational workflow.
- Monitor systems, respond to incidents, and communicate effectively with internal departments.
- Maintain operational awareness and ensure compliance with organizational procedures.
- Provide technical and operational support in fast-paced environments.
- Handle incident reporting, documentation, and escalation when required.
- Demonstrate leadership, multitasking, and problem-solving abilities.
Information Technology System Specialist
MedAvail Technologies Inc.
Mississauga, ON, Canada
12.2023 - 03.2025
- Administered Active Directory and Azure AD environments, managing user provisioning, permissions, and group policies.
- Managed Microsoft 365 environment including user accounts, licensing, mailbox configuration, and access management.
- Installed, configured, and maintained Windows Server systems including DNS, DHCP, and server roles.
- Automated administrative tasks using PowerShell, improving operational efficiency and reducing manual workload.
- Performed OS deployment, system imaging, and endpoint configuration across enterprise environments.
- Monitored system performance and infrastructure health, proactively identifying and resolving issues.
- Troubleshot system, access, and infrastructure issues ensuring minimal downtime and service continuity.
- Collaborated with infrastructure and networking teams to support system upgrades and improvements.
- Maintained technical documentation, system configurations, and operational procedures.
Guest services representative
Park Hyatt Toronto
Toronto, ON, Canada
08.2022 - 10.2024
- Delivered high-level customer service while managing operational responsibilities.
- Coordinated with team members to ensure efficient service delivery.
- Demonstrated professionalism, communication, and reliability in high-pressure environments.
IT Specialist
Flipkart
Hyderabad, India
07.2021 - 03.2022
- Diagnosed and resolved hardware, software, and network issues to optimize system performance.
- Optimized IT infrastructure configuration and maintenance, encompassing routers, switches, wireless devices, and firewalls.
- Executed vulnerability assessments and monitored network performance to enhance security protocols.
- Facilitated desktop and application troubleshooting for end-users, specializing in Office 365 and Salesforce.
- Authored comprehensive technical documentation to facilitate issue resolution and enhance knowledge-sharing.
Education
Post-Graduate Diploma - Applied Network Infrastructure & System Administration
Conestoga College
12-2023
Bachelor of Engineering - Electronics and Communication Engineering
Osmania University
India05-2021
Skills
Systems & Infrastructure: Windows Server, Active Directory, Azure AD, Group Policy, DNS, DHCP, OS Deployment, System Imaging
Cloud & Enterprise Platforms: Microsoft 365, Azure AD, Exchange Online, SharePoint, OneDrive
Scripting & Automation: PowerShell, basic scripting, automation of administrative tasks
Networking: TCP/IP, LAN/WAN, IP addressing, network troubleshooting, VPN concepts
Monitoring & Support Tools: System monitoring tools, event logs, troubleshooting tools, endpoint management
Operating Systems: Windows Server, Windows 10/11, basic Linux administration
Other Skills: Documentation, system deployment, infrastructure support, troubleshooting, incident resolution
My LinkedIn
https://www.linkedin.com/in/zaid-ifteqar-hussain-4a5174179?utm_source=share_via&utm_content=profile&utm_medium=member_android
Timeline
Ambassador Supervisor
Trillium Health Partners
07.2025 - Current
Information Technology System Specialist
MedAvail Technologies Inc.
12.2023 - 03.2025
Guest services representative
Park Hyatt Toronto
08.2022 - 10.2024
IT Specialist
Flipkart
07.2021 - 03.2022
Post-Graduate Diploma - Applied Network Infrastructure & System Administration
Conestoga College
Bachelor of Engineering - Electronics and Communication Engineering
Osmania University