Zaid Sattar
Toronto,Ontario
Summary
Dedicated Front End Supervisor with extensive experience in delivering exceptional customer service and support. Highly skilled in financial transactions, task delegation, and team supervision, with a proven ability to resolve conflicts and manage challenging customer interactions effectively.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Independent City Market
09.2019 - Current
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Admissions Ticket Seller
Canadian National Exhibition
08.2023 - 09.2024
- Sold, printed, and issued tickets to guests.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, event details, and sales or special offers.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- printed transaction history when leaving position in order to ensure accurate link of sales to cash on hand.
Cashier
Pizza Land
01.2019 - 09.2019
- Helped with purchases, locating items and signing up for rewards programs
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale
- Promoted specific item options to drive sales and achieve add-on purchases.
Education
Bachelor of Arts - Finance And Business Economics
York University
04.2026
Marc Garneau Collegiate Institute
01.2020
Skills
- Staff Management
- Staff Supervision
- Customer Service
- Workflow Management
- Problem-solving skills
- Cash Register Operation
- Complaint resolution
- Cash Handling
- Conflict Management
Languages
English
Hindi
Urdu
Timeline
Admissions Ticket Seller
Canadian National Exhibition
08.2023 - 09.2024
Front End Supervisor
Independent City Market
09.2019 - Current
Cashier
Pizza Land
01.2019 - 09.2019
Bachelor of Arts - Finance And Business Economics
York University
Marc Garneau Collegiate Institute
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