Summary
Work History
Overview
Education
Skills
Timeline
2a
Zaid Odeh

Zaid Odeh

Account Manager
Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Build strong professional relationship with customers and coworkers.

Work History

Account Manager

Solvere Services LTD
Toronto, Ontario
05.2023 - Current
  • Developed and executed strategic account plans to identify client needs, address concerns, and capitalize on upselling opportunities
  • Consistently exceeded monthly sales targets, maintaining an exceptional average of 125% achievement over the 8 months period
  • Collaborated with cross-functional teams to ensure seamless delivery of products/services and resolve client issues promptly
  • Utilized CRM tools to track and analyze sales performance, identify trends, and implement data-driven strategies

Customer Success Specialist

Ace POS Solutions
09.2022 - 05.2023
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues
  • Managed technical integration, systems engineering program management, customer support and program management

Channel Enablement Specialist

Foodics
01.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Managed over 90 accounts by reviewing and mitigating discrepancies and collaborating with account holders
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities

Product Specialist

POSRocket
11.2018 - 01.2022
  • Offered advice and assistance to customers, paying attention to special needs or requirments
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Promoted available products and services to customers during service, account management and order calls
  • Gained significant experience through the acquirement of POSRocket by Foodics, one of the largest companies in the sector

Overview

5
5
years of professional experience

Education

Post-Graduate - Business Administration

York University
Toronto, ON
03.2023

Bachelor in Information Technology - Computer Science

American University of Madaba
Madaba, Jordan
06.2017

Skills

  • Customer Service
  • Opportunity Identification
  • Business Development
  • Account Management
  • CRM Software
  • POS Software
  • Customer Retention Strategies
  • Upselling Products and Services

Timeline

Account Manager

Solvere Services LTD
05.2023 - Current

Customer Success Specialist

Ace POS Solutions
09.2022 - 05.2023

Channel Enablement Specialist

Foodics
01.2022 - 08.2022

Product Specialist

POSRocket
11.2018 - 01.2022

Post-Graduate - Business Administration

York University

Bachelor in Information Technology - Computer Science

American University of Madaba

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Zaid OdehAccount Manager