Zaid Obeidat
Milton
Summary
“Customer Service Representative with 2 years of experience in the food manufacturing industry and towing services, specializing in customer support, order processing, and issue resolution. Adept at handling inquiries, coordinating with internal teams, and ensuring high customer satisfaction. Skilled in CRM systems, effective communication, and problem-solving. Committed to providing exceptional service and contributing to business success.”
Overview
5
5
years of professional experience
Work History
Content Moderator
Webhelp
01.2021 - Current
- Moderate the content on the platform that I'll work with to screen the content that won't follow the policies of the client
- Reviewing user-generated content to ensure the safety and privacy of online platforms
- Go through every single piece of text, visual, video, and audio that's being posted- or to review every report for suspicious content
- Writing to both the quality and the client to discuss the policies we should apply
Customer Service Representative
Midway Towing & Wrecker
06.2023 - 06.2024
- Answering the calls and the inquiries the customer have and get all the information related to the service the customer needs
- Give a quote to the customer based on the situation he has been explained
- Dispatch the drivers to every spot the been located
- Dealing with insurance companies when needed in some cases
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Responded to telephone inquiries and complaints following standard operating procedures
Customer Service Representative
Alduraa
03.2020 - 03.2021
- Translate different types of text such as : Literary Translation, Technical Translation, Administrative Translation, Financial Translation and Legal Translation
- Convert text and audio recordings from one language to one or more others
- Prepare subtitles for videos and online presentations
- Read given material and research industry-specific terminology
- Follow up with internal team members and clients to ensure translation meets their needs
Education
Bachelors of Translation Studies -
Yarmouk University
06.2020
Skills
- Complex problem-solving skills
- Critical thinking
- Tooling and equipment technology
- Time management
- Prioritization
- Work planning
- Oral communication
- Written communication
- Ability to work under pressure
- Energy adaptation
Languages
English
Full Professional
Training
- Training as translator for Barakat O. Certified Translation Office
- Volunteer for Translation and without borders
Timeline
Customer Service Representative
Midway Towing & Wrecker
06.2023 - 06.2024
Content Moderator
Webhelp
01.2021 - Current
Customer Service Representative
Alduraa
03.2020 - 03.2021
Bachelors of Translation Studies -
Yarmouk University
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