Zaid Kanaan
Vancouver,BC
Summary
Dependable and compassionate customer service professional with experience in hospitality, front desk operations, and secure work environments. Skilled at supporting diverse populations, resolving issues calmly, and maintaining professionalism in fast paced settings. Known for strong integrity, attention to detail, and ability to build positive relationships with guests, residents, and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
POS Operator / Bartender & Expo – Café
Bready
Toronto, Ontario
07.2025 - 01.2026
- Provided friendly and efficient customer service
- Handled transactions and supported daily operations
- Worked closely with team members to ensure smooth service
- Maintained a clean and organized environment
Host – Fine Dining
Florin Trattoria
Toronto, Ontario
06.2025 - 08.2025
- Welcomed guests and created positive first impressions
- Managed reservations and seating
- Assisted in maintaining smooth restaurant flow
Drop Count
Parq Casino
Vancouver, British Columbia
01.2024 - 06.2025
- Worked in a highly structured and secure team environment
- Maintained accuracy and responsibility in secure environment
- Followed strict workplace procedures and policies
- Demonstrated reliability and professionalism
Server
Veni Crofton Manor
Vancouver, British Columbia
12.2024 - 05.2025
- Provided respectful meal service to elderly residents
- Assisted seniors with care, comfort, and seating
- Maintained a friendly and supportive environment
- Built positive relationships with residents and staff
Customer service representative
Brooklyn Pizza
Vancouver, British Columbia
01.2022 - 12.2024
- Provided fast and friendly service
- Handled transactions accurately
- Worked efficiently in a fast-paced environment
- Supported team operations
Pizza Cook
Ragatzi
Vancouver, British Columbia
02.2023 - 10.2024
- Prepared pizzas by stretching dough and adding toppings efficiently.
- Managed food safety standards to maintain a clean work environment.
Server/Customer Service Cashier
Jubran Amman Abdali Boulevard
Amman Jordan
02.2020 - 05.2021
- Greeted guests and handled check-in and check-out
- Assisted guests with questions and requests
- Answered phone calls and managed reservations
- Maintained organized and professional front desk service
Front Desk Agent
Dead Sea Spa Resort
Jordan , Amman
05.2018 - 03.2020
- Greeted guests warmly and provided excellent customer service at reception.
- Managed check-in and check-out processes efficiently for all guests.
- Answered phones, responded to inquiries, and took messages.
Education
Some College (No Degree) -
British Columbia Institute of Technology
BurnabySkills
- Customer service and client support
- Strong communication
- Conflict resolution and problem-solving
- Teamwork and collaboration
- Attention to detail and accuracy
- POS systems
- Professional and respectful approach
- Ability to work under pressure
Certification
- Serving It Right certificate
- WHMIS 2015
- FoodSafe
Timeline
POS Operator / Bartender & Expo – Café
Bready
07.2025 - 01.2026
Host – Fine Dining
Florin Trattoria
06.2025 - 08.2025
Server
Veni Crofton Manor
12.2024 - 05.2025
Drop Count
Parq Casino
01.2024 - 06.2025
Pizza Cook
Ragatzi
02.2023 - 10.2024
Customer service representative
Brooklyn Pizza
01.2022 - 12.2024
Server/Customer Service Cashier
Jubran Amman Abdali Boulevard
02.2020 - 05.2021
Front Desk Agent
Dead Sea Spa Resort
05.2018 - 03.2020
Some College (No Degree) -
British Columbia Institute of Technology